Customer Service Specialist at Hajoca Corporation in Bentonville, Arkansas

Job Description:

Hajoca Corporation is one of the country's largest privately-held wholesale distributors of plumbing, heating & cooling, and industrial supplies. Founded in 1858, Hajoca is a company based on the principles of "Service, Integrity, Reliability," and on relationships of trust and support with teammates, customers, and suppliers. Throughout its history, Hajoca has played an active role in shaping advances in plumbing. However, we attribute our success to two simple truths; a unique business philosophy and talented people. Hajoca is all about the people, who give us our advantage, and who will guide us successfully into the future.

Haines, Jones & Cadbury (HJC) , a division of Hajoca, is a national construction material supplier. HJC specializes in providing comprehensive construction material packages to major retail chains from coast-to-coast for new construction and remodel projects.

HJC is looking for a Customer Service Specialist at their Bentonville, AR location.

Are you friendly and do you thrive on providing great customer service? Are you knowledgeable and detail-oriented? If so, we'd like you to join our team as a Customer Service Specialist.

About the Role:

You will:

• Provide total care for our customers to ensure that we meet their expectations every time they interact with us.
• Provide sales and support to field customers at off-site delivery locations.

• Confidently assist customers who purchase merchandise at the Profit Center.
• Provide customers with reliable information regarding product specifications, pricing, and availability.
• Process cash sale returns and refund paperwork in accordance with Company policy and procedure.

• Inform supervisor of inventory levels or stock depletions that could impact customer service levels
• Process vendor shipments or customer returns

About You:

• High school diploma or equivalent
• Experience in customer service, online sales, or contractor sales preferred

Our ideal candidate will also:

• Possess outstanding customer service, verbal communication, and generous listening skills.
• Be able to build and maintain a positive working relationship with customers, vendors, and co-workers.

• Be able to quickly develop comprehensive knowledge of products sold at the Profit Center.
• Be able to learn and operate the computer related systems used in operations, the delivery process, and to process orders.

• Be able to remain calm and function effectively in stressful, unexpected, and/or emergency situations.
• Be able to add, subtract, multiply, and divide, using whole numbers, common fractions, and decimals.

The benefits of working with us:

Our culture is well-suited for exceptional people who use their talents to drive business and want to share in the financial success their efforts yield. In addition to a competitive starting wage, we offer a Profit-Sharing Program that provides each team member with an opportunity to earn a direct share of the profits on an annual basis. In addition to our generous compensation package, Hajoca also offers:

Full-time benefits (for team members working 30 or more hours per week):

• Medical, dental, vision, and prescription coverage
• Accident and Hospital Indemnity coverage
• Life insurance and Long Term Disability
• Pre-tax accounts for healthcare and dependent care
• Paid vacation, holidays, and sick time (sick time also offered to PT team members as required by state law)

Full-time and part-time benefits:

• 401(k)
• Retirement cash account with company contributions
• Targeted training programs focused on your personal and professional growth

EEOC Statement

Hajoca Corporation is an Equal Opportunity/Affirmative Action Employer (Equal Opportunity Employer/Veterans/Disabled).

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity/expression, national origin, age, veteran status, disability, or any other protected category pursuant to federal, state or local laws and will not be discriminated against on the basis of any such categories/status. Hajoca values diversity, equity and inclusion and this policy applies to all employment practices at Hajoca. Hajoca is committed to providing reasonable accommodations for qualified individuals with disabilities including, but not limited to, during the application process. Please let us know if you need assistance or an accommodation due to a disability.

Background Screening Statement

We are a drug free workplace. Employment is contingent upon pre-employment drug screening, and successful completion of a criminal background investigation subject to any federal, state and local laws.

Other details

• Pay Type Hourly

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• HJC, 2706 SE Otis Corley Dr., Bentonville, Arkansas, United States of America

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