Posted in Other 14 days ago.
ABOUT THE ROLE:
Responsibilities include coordinating the operations and activities in the Emergency Communications Center. Test, monitor, and operate police and fire signaling systems. Receive and process police, fire, and EMS-related emergency calls using various national, state, and local protocols. Dispatch police, fire, EMS, and other emergency units and personnel as needed. Monitor and operate radio, computer, telephone, and other specialized equipment in support of public safety communications and dispatch functions. Perform other dispatch, signal monitoring, and communications support duties as assigned. Working under the supervision of the ECC Supervisor, the Emergency Telecommunications Dispatcher (ETD) will have detailed job responsibilities in the following major areas:
ETDs receive a variety of operational and technical training in support of their duties. ETDs work in a combined 911 and Public Safety Dispatch environment handling police, fire, and medical emergencies. ETDs also handle police and fire non-emergency calls on 10-digit business lines. Based on training, console position setup and the discretion of supervisors, ETDs will be expected to work at any position including those primarily responsible for call answering, police dispatching, fire/EMS dispatching, and computer operations. ETDs are expected to participate in on-going training and to maintain all dispatch-related certifications, including those for CPR, Emergency Medical Dispatch (EMD), and CJIS. ETDs may also be assigned a wide variety of special duties at the discretion of Department management, including support duties in the Emergency Operations Center or at Tactical Command Posts. All ETD’s are also required to assist with training other employees as needed.
MINIMUM REQUIREMENTS:
PREFERRED KNOWLEDGE, SKILLS, AND ABILITIES:
PHYSICAL DEMANDS: Tasks involve extensive keyboarding on multiple keyboards and attentive listening to telephone calls and radio transmissions (often at a low volume level and of poor audio quality on a department-supplied headset or handset). Candidates must have the ability to exert very moderate physical effort typically involving some combination of stooping, kneeling, and lifting, as well as carrying, pushing and pulling objects and materials of moderate weight, twelve to twenty pounds. Candidates must be able to work any shift assignments, including nights, weekends, holidays, overtime (both forced and scheduled), and up to 16-hour shifts. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
WORK ENVIRONMENT: General call center-type environment with air conditioning and fluorescent lighting. Noise level can be high as the office is active with phone calls, radio transmissions, signal and equipment sound.
SUMMARY OF BENEFITS (As Outlined in the Current Teamster Collective Bargaining Agreement):
o Teleserve Training Incentive: $1,500 annual allowance for satisfactory completion of medical preparedness and Teleserve Training.
o Essential Employee Stipend: Telecommunications Dispatchers will receive an annual payment of $750 in recognition of their status as public safety employees.
o Computer Skills Proficiency Stipend: Upon passing basic computer skills proficiency tests in Microsoft Word, Outlook, Excel, Access, PowerPoint, Cambridge Request System, Peoplesoft, and Writing Skills, employees will receive an hourly stipend ranging between $0.30 to $1.10.
o Typing ECD Stipend: $300 yearly for typing speeds of 30-39 WPM and $500 yearly for speeds of 40+WMP.
o Bilingual Incentive Pay: Eligible employees will receive a $300 annual stipend.
REQUIRED DOCUMENTS:
Please upload the following documents to complete your application:
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THE CITY OF CAMBRIDGE IS AN AFFIRMATIVE ACTION/EQUAL OPPORTUNITY EMPLOYER AND DOES NOT DISCRIMINATE ON THE BASIS OF RACE, COLOR, SEX, RELIGION, AGE, NATIONAL ORIGIN, DISABILITY OR ANY OTHER PROTECTED CATEGORY. WOMEN, MINORITIES, VETERANS, MEMBERS OF THE LGBTQ+ COMMUNITY, AND PERSONS WITH DISABILITIES ARE ENCOURAGED TO APPLY. CITY OF CAMBRIDGE RESIDENTS ARE ESPECIALLY ENCOURAGED TO APPLY. AUXILIARY AIDS AND SERVICES, WRITTEN MATERIALS IN ALTERNATIVE FORMATS, AND REASONABLE MODIFICATIONS IN POLICIES AND PROCEDURES WILL BE PROVIDED TO QUALIFIED INDIVIDUALS WITH DISABILITIES FREE OF CHARGE, UPON REQUEST. THE CITY IS COMMITTED TO ADVANCING A WORKFORCE CULTURE OF ANTIRACISM, DIVERSITY, EQUITY, AND INCLUSION.
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