Our government client is looking for an experienced Desktop Support Analyst on a 12+ months renewable contract role in Indianapolis, IN.
Position: Desktop Support Analyst
OVERVIEW
This position is required for assisting the Project Managers and Deployment Leads in implementation of statewide PC Refresh Projects on a 4 year rotating schedule to replace all state-issued PC computers allowing the Indiana Office of Technology to efficiently support IT resources across the state.
The duties of this position are to support the PC Refresh Project Managers and Deployment Leads by installing new PCs for Agencies' PC Refresh Projects. Following the established processes and checklists to ensure the end user has all the necessary software and settings on the new PC. Backing up, protecting, and restoring data will be an essential task for this position. Updating documentation and completing e-install forms required. Will be the lead tech and point of contact onsite for large deployments. Customer service is also a crucial element for this position. This position will perform other duties as assigned.
EXPERIENCE
Associates or Bachelors Degree in Computer Science or equivalent experience is required. Advanced experience, and advanced knowledge of the following: PC-Desktops and Laptops, iPhone, peripherals, and client/server technology. Hands on experience with Windows7, Windows 10 Active Directory, and VPN. Industry recognized certifications such as A+, Network +, or MCSE are a benefit. Understanding of Internet technologies beneficial. Hands on experience supporting the MicroSoft Office Suite. Ability to support printers, scanners, and other peripherals. Solid verbal and written communication and documentation skills are required.
Required/Desired Skills and Experience:.
1 year of PC hardware and software troubleshooting skills Required
PC Refresh Projects - backing up and restoring data / setup and configuration of new PCs Highly desired
A+ Certification Nice to have
Customer service skills - good soft skills when dealing with customers in person Required
Good written and oral communication skills Required
Detail oriented and organized Required
Associate Degree Desired
About Vector:
Vector Consulting, Inc., (Headquartered in Atlanta) is an IT Talent Acquisition Solutions firm committed to delivering results. Since our founding in 1990, we have been partnering with our customers, understanding their business, and developing solutions with a commitment to quality, reliability, and value. Our continuing growth has been and continues to be built around successful relationships that are based on our organization's operating philosophy and commitment to ** People, Partnerships, Purpose and Performance - THE VECTOR WAY