We are currently seeking an experienced Service Manager specializing in Reverse Logistics and Onsite Repair/Replacement Services to join our dynamic team. The ideal candidate will play a pivotal role in overseeing and optimizing our service operations, ensuring seamless reverse logistics processes and top-notch onsite repair and replacement services. Be responsible for sourcing, recruiting, and onboarding qualified technicians to provide onsite support to our clients.
Key Responsibilities:
all aspects of reverse logistics, onsite repair, depot repair, and refurbishment services.
responsible for sourcing, recruiting, and onboarding qualified technicians to provide onsite support to our clients.
the efficient handling of product returns, exchanges, and repairs, ensuring timely resolution and customer satisfaction.
and implement strategies to streamline reverse logistics operations and minimize costs while maximizing efficiency.
with internal teams and external partners to optimize in-warranty services, including onsite and depot repairs, replacement services, and collaboration with Authorized Service Providers (ASPs).
a strong understanding of eCommerce business operations and the in-home service program for TV and appliances.
and mentor a team of service technicians, providing guidance and support to ensure exceptional service delivery.
Qualifications:
of 5 years of hands-on experience in managing reverse logistics, onsite repair/depot repair, and refurbishment services.
track record of success in optimizing service operations and improving efficiency.
understanding of in-warranty services, including onsite and depot repairs, replacement services, and coordination with Authorized Service Providers (ASPs).
with eCommerce business operations and in-home service programs for TVs and appliances.
leadership and communication skills, with the ability to effectively collaborate with cross-functional teams.
problem-solving abilities and a proactive approach to resolving issues.