Company: We are a well-established multi-division women's apparel company specializing in intimate apparel and sleepwear. With a commitment to quality and innovation, we strive to create garments that evoke style and comfort while proactively driving positive change in global supply chains, focusing on climate, nature, waste, and people, empowering both our business and communities with measurable impact..
Location: Onsite in Los Angeles (no remote work)
Position Type: Full-time, mid to senior-level
Overview: We are currently seeking an experienced Customer Support Specialist to join our team. In this role, you will work closely with our retail partners to align merchandising strategies and ensure timely and accurate order processing. The ideal candidate will be customer-focused with strong computer literacy, organizational skills, and the ability to thrive in a fast-paced environment.
Responsibilities:
Collaborate with retail partners to synchronize merchandising strategies.
Ensure timely and accurate processing of orders.
Monitor inventory to minimize stockouts.
Track account shipments, In Stock, Sales & Sell Thru.
Assist with sample requests.
Address customer inquiries and issues promptly.
Requirements:
Strong computer literacy, including proficiency in Microsoft products, specifically Excel.
Accurate and timely data entry skills with a strict focus on data integrity.
Strong organizational and communication skills with the ability to multi-task.
Ability to create, manage, and maintain accurate and detailed files.
Experience with Walmart, Macy's, Kohl's, or other major retailers is a plus.
Familiarity with Walmart Retail Link, Item 360, Luminate, etc., is a plus.
Benefits:
Competitive salary based on experience and qualifications.
Comprehensive benefits package including health insurance and retirement plan.
Opportunities for professional development and career advancement within the company.
A dynamic and collaborative work environment with a focus on innovation and creativity.
Salary Range: $60,000 - $75,000 a year
The salary for this position is competitive and commensurate with experience.
How to Apply:
If you are passionate about delivering exceptional customer experiences and possess the skills and qualities we are looking for, we would love to hear from you! Please submit your resume to careers@mgtind.com.
Equal Opportunity Employer:
We are an equal opportunity employer and value diversity in our workforce. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. All qualified applicants will receive consideration for employment.