Install, modify, clean and repair monitors, keyboards, mice, central processing units (CPUs), printers and other peripherals (Windows and Apple)
Perform analysis, diagnosis, and resolution of complex desktop problems for end users, and recommend and implement corrective solutions, including repair for remote users as needed.
Troubleshoot problems and provide technical support for software and hardware.
Full support of mobile devices, especially iPhones and iPads
2+ years of Desktop Support or related experience.
Focus on client satisfaction while providing technical support. This includes ticket management, client communication and verification that the solution meets the clients expectations.
Experience with Solarwinds ticketing system.
Methodical troubleshooting skills.
Urgency to complete and solve client incidents and requests
Basic understanding of networking including WiFi (WAPS), Firewalls, Switches, VPN and SDWAN
Basic Understanding of Active Directory: users/groups and Office 365 Administration.
Experience with Office 365 and Microsoft's Software/Applications.
Knowledge of network security practices and anti-virus programs
Basic knowledge of networking fundamentals (TCP/IP, subnetting, routing) and essential server administration (Active Directory user/group management, Exchange mailbox creation)
Confident and comfortable with client facing activity.
Collaborate with Technology team members to ensure efficient operation of the organization's desktop computing environment
Additional Skills:
Certifications such as CompTIA A+, Microsoft Certifications, Cisco Certifications, etc.
8x8 Phone system
Intune (Autopilot)
Remote Mobile device management
Experience:
Azure Cloud
Microsoft Windows Server
Office 365 Exchange Online
Time management
Strong communication and interpersonal skills with a positive attitude