Business Systems Programs Manager at Santa Cruz Metropolitan Transit District in Santa Cruz, California

Posted in Information Technology 26 days ago.

Type: Full-Time





Job Description:

Santa Cruz METRO is hiring: Business Systems Programs Manager  

Bargaining Unit: Management 

SALARY RANGE: $51.62 - $72.47

DEFINITION: 

Under general direction, the Business Systems Programs Manager conducts analysis in support of business and data needs related to operations, performance outcomes, quality improvement, and mandated reporting; analyzes, administers, and modifies enterprise systems and databases to address business and reporting needs; serves as a liaison between staff/system users, information technology staff, vendors, and service providers; provides data and business solutions to management staff to support program or system modification or implementation of new programs or systems; performs other duties as assigned. 

EXAMPLES OF DUTIES AND RESPONSIBILITIES: 

The duties listed below represent the various types of work that may be performed. The omission of specific statements of duties does not exclude them if the work is related or a logical assignment to this class. 

  • Develops and implements data quality training program, standards, policies, and procedures to ensure data accuracy, consistency, and completeness; provides guidance and training to staff on data quality standards. 

  • Performs regular data audits and validation checks to identify and rectify discrepancies, anomalies, and errors in various data sets. 

  • Administers, maintains, and supports critical business systems such as ERP (Enterprise Resource Planning), EAM (Enterprise Asset Management), CRM (Customer Relationship Management), HRIS (Human Resources Information System), and other custom or off-the-shelf software applications. These are some examples and subject to change as systems and software change. 

  • Implements and enforces security measures, including user access management, data encryption, and vulnerability assessments, to safeguard sensitive data and ensure compliance with industry regulations. 

  • Collaborates and participates on a variety of cross-functional teams, including third party vendors, to design, implement, and maintain system optimization and data integration strategies and solutions in response to user needs and business process, operational, and/or regulatory and reporting changes affecting data requirements and other related issues. 

  • Manages integration or data exchanges from various systems, including IFS (Incremental File System), through open application programming interfaces (APIs), batch loads, and manual data entry. 

  • Utilizes data analysis tools and techniques and generates and presents regular ERP system reports to identify areas of concern and opportunities and provide actionable insights and recommendations for data-driven decision-making. 

  • Performs related work as required.

MINIMUM QUALIFICATIONS: 

Any combination of experience and education that would likely provide the required knowledge and abilities is qualifying.  A typical way to obtain the knowledge and abilities would be:  

Education, Training, and Experience: 

Equivalent to a bachelor’s degree from an accredited college or university with major coursework in data science, information systems, business or public administration, or a related field.  

AND 

Three (3) years of experience of analyzing business needs and developing or modifying systems and/or databases to address business and reporting needs. 

*Workday Experience is required.

LICENSES AND CERTIFICATES: 

A valid Driver’s License will be required at the time of appointment and throughout employment. 

Must be able to obtain and maintain a current, valid Class “C” Driver’s License. 


Work Environment:  

The employee typically works in a standard office environment where the noise level is moderate. 

OTHER CONDITIONS OF EMPLOYMENT: 

  • Must pass a requisite background check. 

  • Must maintain strict confidentiality of work-related information. 

  • May occasionally work extended hours or hours outside of the regular schedule. 

To view the full job description visit: https://scmtd.wd12.myworkdayjobs.com/en-US/METRO_Careers/details/Business-Systems-Programs-Manager_JR47


APPLICANT PROCESS:  Applicants must complete and submit an official Santa Cruz METRO on-line application and any other required documents specified on the job announcement from our website, https://scmtd.wd12.myworkdayjobs.com/METRO_Careers . A separate application must be filled for each open position.  Resumes will be accepted and are recommended, but may not be substituted for the required application.  The standards and minimum requirements as stated on the front of this job announcement represent only the minimum required to file an application.  Meeting the listed standards does not guarantee that a candidate will be invited for an examination or interview as the Human Resources Department reserves the right to limit the number of candidates to the most qualified for the position as determined by the Santa Cruz METRO staff.  Certification of candidates from the Eligible List to the hiring department may be made each time there is a vacancy.  Santa Cruz METRO is an Equal Employment Opportunity/Affirmative Action Employer.   Santa Cruz METRO will make reasonable efforts in the examination process to accommodate persons with disabilities.  Please advise Human Resources in advance of any special needs by calling 831-420-2542. 




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