Wabtec is looking for an experienced Warranty Administrator with an emphasis on heavy equipment, ATV, motorcycle and/or military warranty experience. Administrator is required to work in office, this is not a remote opportunity.
Experience
3-5+ years in customer service, billing, warranty or other relevant work experience
2+ years working with a CRM - SalesForce, Microsoft Dynamics or similar
2+ years working with an MRP or ERP is preferred
2+ years of Dealer management systems
Technical Skills
Proficient in Microsoft Office - Word, Excel, PowerPoint, Outlook, etc.
Ability to operate a wide variety of standard office equipment, such as a computer and keyboard, printer, calculator, telephone, FAX, photocopier, etc.
Internet savvy
Behavioral Attributes
Must be accountable, reliable, dependable, and responsible
Excellent interpersonal, verbal & written communication skills
Highly developed organizational skills and ability to effectively self-manage tasks
Exceptional customer service attributes
Ability to communicate effectively to different types of individuals within the organization
Ability to demonstrate teamwork
What will your typical day look like?
Register warranty into vendors systems
Map the warranty process for each OEM and warranty vendor
Work closely with Technicians and Service department on a daily basis
Follow up with other inter-company departments on open issues
Incorporate Shuttlewagon's Guiding Principles into daily activities
Performs other duties as assigned
What about the physical demands of the job?
Wabtec will only employ those who are legally authorized to work in the U.S. for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable) and fitness for duty test (as applicable).
Who will you be working with?
Shuttlewagon, a Wabtec Company is looking for an Warranty Administrator. The Warranty Administrator plays a vital role in supporting the Shuttlewagon Aftersales Department in providing exceptional customer service and assisting with key elements of daily business objectives. This role will perform various administrative tasks with extreme accuracy and attention to detail.
How will you make a difference?
As a member of the Shuttlewagon Team, you will be responsible for performing a wide range of administrative and office support duties associated with Rail Car Mover (RCM) warranties. He or she ensures the dealership is paid for all warranty work in an accurate and timely fashion by preparing, flagging, submitting, and following up on each claim. The Warranty Administrator coordinates with vendors and manufacturers to ensure prompt receipt of replacement parts, schedules warranty appointments, and educates customers to set expectations. In addition, he or she keeps abreast of all factory recalls, announcements, and procedures.
What do we want to know about you?
Education
Associates degree or equivalent combination of education and experience required