Technical Support Engineer at SparkCognition in Austin, Texas

Job Description:

Who are we and why this opportunity?

SparkCognition, Inc. delivers world-class AI solutions that allow a business to solve their most critical problems, empowering them to run a more sustainable, safer, and profitable business. Our award-winning AI solutions predict future outcomes, optimize processes, and prevent cyberattacks. We partner with the worlds industry leaders to analyze, optimize, and learn from data. We augment human intelligence, drive profitable growth, and achieve operational excellence.

Drive change and create a footprint. Learn more at: SparkCognition

Position Summary:

SparkCognitions Renewable Suite is the world's leading AI enabled SaaS platform that provides asset performance management and prescriptive analytics software to ever growing renewable energy power plants by combining the power of machine learning, big data, and deep domain expertise. Our platform works across multiple asset types such as wind, solar, storage and DC coupled assets to offer insights to our customers across their fleets. As a Technical Support Engineer you will be working closely with team members across domains with deep technical skills and passion for clean energy.

Join us in:

• Creating foundation for 24x7 support for Asset Performance Management and Predictive Analytics platform for renewable customers supporting wind, solar, storage sites
• Enabling quick response times to support cases and building automations in quickly triaging and resolving software issues

Youll have:

• Excellent collaboration skills with an ownership attitude to learn domain and software intricacies to respond to technical questions
• 3+ years of experience working in customer support on customer or outbound projects
• Effective communicator and leader, capable of initiating and driving projects

It would be great if you had:

• Experience in supporting renewable energy or IoT time series data

SparkCognition is an equal opportunity employer, dedicated to diversity, equality, and inclusion, and provides equal employment opportunities to all employees and applicants for employment.

SparkCognition prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

SparkCognition is committed to providing reasonable accommodations throughout the recruiting process. If you need a reasonable accommodation, please contact us to discuss how we can assist you.

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