Day and Night Agent at Portland State University in Portland, Oregon

Job Description:

Equal Opportunity Employer/Veterans/Disabled


Portland State University


Position Details
Position Details

Proposed Start Date	06/01/2024
Classification Title	Office Specialist 1
Working Title	Day and Night Agent
Department	670551 - AUX University Place Conf Ctr
Position Number	D95764
Representation	OP - SEIU/OPEU Local 503
Position FTE	1.0
End date, if applicable

Position Summary

Brief Description of PSU/School/Dept	Portland State University is Oregon’s most affordable public research university, located in the heart of one of America’s most dynamic cities. Our mission to “let knowledge serve the city” reflects our dedication to turning ideas into action — in Portland and around the world. The city is our campus, giving students unmatched access to career connections, a vibrant cultural scene and hands-on learning experiences with hundreds of community partners. More than 27,000 students from all backgrounds bring diverse perspectives to our classrooms and campus life, from the tree-lined Park Blocks to the bustling Urban Plaza and state-of-the-art science labs. We are proud of our world-class faculty, groundbreaking research and international reputation for excellence in sustainability, community engagement and innovation. University Place Hotel is a public hotel with approximately 8000 sq. ft. of meeting space, a restaurant and 234 guest rooms :https://www.uplacehotel.com/
Position Summary	The purpose of this position is to provide excellent hospitality service and contributing to the overall mission and business needs of the hotel. This includes but is not limited to: checking guests in/out, answering phones, making guest reservations, responding/interacting with guests, cash handling, night audit/porter duties, working with hotel and PSU departments, and other hospitality focused tasks/responsibilities. The position is for day, night, and overnight shifts on weekdays, weekends, holidays, and campus closures. The expectation is two 10-hour shifts overnight or three 8-hour shifts overnight and the remaining as day shifts. Front Desk Agents must be detail-oriented and able to remain courteous and focused in a busy hospitality environment.
Minimum Qualifications from Classification	Completion of courses or training in Office Technology; OR One year of general clerical experience which included typing, word processing, or other generation of documents; OR An equivalent combination of training and experience.
Additional Minimum Qualifications for this Position	- Completion of high school education - At least one year of hotel or similar hospitality/travel industry experience./ - Experience with responsibly handling cash and sensitive guest information. CUSTOMER SERVICE: The front desk is the main contact pint for all who enter the hotel. A person in this position needs to exhibit awareness of representing the whole hotel (and PSU) by providing consistently excellent service to all guests/visitors. - Ability to resolve conflict and to address guest needs in a professional and timely manner in busy, sometimes stressful circumstances. - Must be confident in making direct eye contact, and present an open and friendly nature. COMMUNICATION: - Ability to clearly communicate effectively with a diverse customer base in person, in writing, by telephone or by email to include greeting customers, guests, and visitors in a professional and welcoming manner, collecting payments, helping guests needing assistance, answering customer or public inquiries. - Ability to read and interpret documents such as procedure manuals and work instructions. - Ability to write clear, complete and accurate routine reports and correspondence to provide information to supervisors and co-workers.
Preferred Qualifications
Key Cultural Competencies	Creates an environment that acknowledges, encourages and celebrates differences. Functions and communicates effectively and respectfully within the context of varying beliefs, behaviors, orientations, identities and cultural backgrounds. Seeks opportunities to gain experience working and collaborating in diverse, multicultural, and inclusive settings with a willingness to change for continual improvement. Adheres to all PSU policies including the policies on Prohibited Discrimination & Harassment and the Professional Standards of Conduct.
Environmental Stewardship	Contributes to a culture of environmental stewardship, practices resource conservation, and actively works toward achieving long-term sustainability goals.
Work Days/Hours	Sunday- Monday, 40 hours per week, flexible schedule/shifts with an expectation of working day, night, and overnight shifts that lands on weekdays, weekends, holidays and campus closures; 10-hour shifts overnight or three 8-hour shifts overnight and the r
Total Compensation Range & Benefits Statement	The starting hourly rate for this position will be between $16.60 and $17.80. The starting hourly rate may be negotiable above this range, however it will be dependent upon the knowledge, experience, skills and abilities of the chosen candidate, the budget of the hiring department, and approval from HR. PSU’s excellent benefits package includes 95% premium paid healthcare; a generous retirement and vacation package; and reduced tuition rates for employee, spouse or dependent at any of the Oregon Public Universities.

Supplemental Questions

Required fields are indicated with an asterisk (*).

1. * Please describe your cash handling experience.

   (Open Ended Question)

2. * In 1-3 sentences or less, please describe your customer service experience.

   (Open Ended Question)

3. * How did you first find out about this position?
   • PSU Website
   • Indeed.com
   • HERCJobs
   • Urban League of Portland
   • Hispanic Metropolitan Chamber
   • Oregon Employment Department
   • Social Media
   • Person Referral
   • Career Builder
   • Glass Door
   • Other - Please describe in the next Question
4. If you selected Other, please describe.

   (Open Ended Question)

Applicant Documents
Required Documents

1. Resume
2. Cover Letter
3. Professional References

Optional Documents

PI241165427

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