Service Desk Consultant (Toronto) at Fitch Inc in Chicago, Illinois

Job Description:

Service Desk Consultant

Fitch Group is currently seeking a Service Desk Consulant based out of our Toronto office (Contract).

The Fitch Group Service Desk is a fast paced, diverse and exciting team that provides IT support to over 5,500 Fitch Group users globally.

What We Offer:

• Exceptional chance to grow and thrive through opportunities uncommon in scale and scope.
• High-achieving diversified team.
• Excellent exposure to the latest technology.

We'll Count on You To:

• Provide high quality support by answering calls and tickets directed to the Global Service Desk
• Respond to and resolve requests withing the specified time frame as logged in the ticketing system
• Work with co-workers to increase knowledge across the Global Service Desk team
• Develop own technical knowledge to improve ability to resolve requests
• Ensure users are kept sufficiently informed of progress throughout the lifetime of their calls through regular calls/emails
• To have a strong eye for detail and an ability to follow procedures

What You Need to Have:

• Experience supporting Microsoft products such as Windows 10 and Office 2019/365
• Experience with supporting laptops/MFD and video conferencing equipment
• At least 2 years experience in a fast paced Service Desk environment
• Excellent communication skills, both verbal and written

What Would Make You Stand Out:

• Experience with Windows 11
• Experience Mac IOS
• Experience supporting VIP users

This role is on-site in the office 5 days per week.

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