Account Specialist at Stella-Jones Corporation. in Lufkin, Texas

Job Description:

Stella-Jones is North America's leading producer of industrial pressure-treated wood products. Responding to the vital infrastructure needs of our economy, we manufacture and distribute railway ties, utility poles, residential lumber and industrial wood products across the continent.

Stella-Jones recruits team members who embody our core values and desire an environment where growth is inspired, dedication is recognized, and achievement is rewarded. Our ever-expanding footprint provides a great prospect for career advancement as we seek to develop our emerging leaders.

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Manages assigned customer accounts by handling a variety of pre/post sales functions to ensure the highest quality of customer service.


Principal Responsibilities:

• Contributes to the development of sales forecasts and targets.
• Assists with managing inventories, orders, and related transactions for assigned customers and territories.
• Maintains knowledge of all contractual and regulatory requirements of the customers.
• Verifies and posts details of business transactions to spreadsheets and databases.
• Investigates and resolves customer complaints and/or issues in an urgent manner.
• Reconciles report discrepancies and problems.
• Inputs customer and sales data into processing system according to company procedures.
• Reviews, balances, interprets, and corrects computer reports and submits to management upon request.
• Assists customers and other staff by answering questions related to accounts, procedures, and services.
• Monitor inventories in yards and may be responsible for Alliance customers as assigned.
• Provides input to the planning department to ensure that appropriate FG inventory levels are maintained and that replenishments are scheduled in order to meet the requirements of our customers.
• Reviews all quotes and orders to ensure accuracy and timely submission.
• Monitors transactions to ensure compliance with both company and industry procedures and regulations.
• Ensures all proper paperwork is filed in customer folders to meet department policy.
• Participates in the preparation and submission of RFQ's, RFP's, other formal quotations, and bids as requested by the customers.
• May need to be available to work additional hours and/or weekends to provide required customer storm response coverage, as appropriate
• May be required to attend customer service events and field calls with limited overnight travel
• Participates and contributes to company safety program.
• Performs other related duties as assigned.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.

Qualifications:

• Education: Associate's degree (A.A) or equivalent; or four or more years related experience and/or training
• Experience: Five or more years customer service experience; four or more years industry knowledge; inventory management knowledge
• License/Certification: N/A

Knowledge, Skills and Abilities:

• Advance proficiency in Microsoft Suite
• Strong organizational skills, proactive attitude with exceptional attention to detail
• Capability to multi-task and work under pressure of deadlines
• Ability to work in a team environment and interface interdepartmentally
• Demonstrated ability to review RFP's and to identify business issues
• Ability to make sound decisions with minimum supervision and delegates effectively
• Ability to build strong working relationships and have an excellent customer service record

Employee Benefits: As a Stella-Jones employee, you will have access to excellent benefits and incentives including:

• The security of working for a company designated as an essential workplace
• Comprehensive total benefits package with 3 medical plans to choose from
• Several company-paid benefits including:


• Dental and Vision coverage
• Life insurance and Accidental Death & Dismemberment (AD&D) policies
• Long-Term Disability Coverage
• Access to a robust employee assistance program
• Competitive compensation
• Annual bonus program opportunity
• 401(k) savings plan with generous Company match (150% on the first 4% deferred)
• 2 weeks paid vacation and 9 holidays
• Career advancement opportunities
• Ability to purchase Company stock

Equal Opportunity Employer/Veterans/Disabled

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Other details

• Job Family Sales
• Pay Type Hourly

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