Chubb is currently seeking a Lost Time Workers' Compensation Claim Manager for our Central Region. The Manager will be responsible for leading a team of Workers' Compensation claim examiners in the delivery of the highest quality claim work product while meeting all internal and external compliance requirements for multiple jurisdictions. The position will report to the Workers' Compensation Regional Claim Leader and reside in either Chicago. This is a work-from-the-office position requiring all candidates to from the Chicago office a minimum of 3 days per week.
Ensure the delivery of timely and effective claims service through supervision of a team of examiners and technical assistants at various experience levels
Train, mentor and develop staff who are at different stages of their career and experience levels
Provide advanced technical guidance on claim investigation, reserving, medical, disability and litigation management, case resolution and settlement strategies
Utilization of advanced analytics and metrics to manage team efficiently and effectively
Understand jurisdictional compliance requirements and ensure the team is meeting or exceeding the standards
Actively participate in claim committees, account file reviews and project teams to address internal workflows, systems, and compliance issues
Demonstrate highly developed analytical, problem-solving and negotiation skills
Develop and maintain strong business relationships with internal and external customers to enhance Chubb's brand in the marketplace
Partner with underwriting, claims business consultant and claims teams to enhance and manage marketing initiatives and customer service commitments
Exhibit strong business acumen to internal and external customers by providing accurate guidance on statutes, regulations, coverages, and service issues
Effectively control the use, work product and expenses of outside vendors
Coach team toward effective collaboration with internal resources like Regional Claims Specialist, regional and local nurses, SIU, Recovery and Claims Ops
Exercise leadership by conducting reviews of examiner and technical assistant work product and teamwork efforts to deliver well written, supported performance management feedback and reviews
Show exceptional performance management skills by providing timely coaching and feedback and creating meaningful business goals and development plans
Model exceptional management skills at collaboration, influence, strategic focus, flexibility, communication, and accountability
Positively influence the team environment to maintain a high level of employee engagement
Leverage knowledge transfer and training skills for effective staff development toward their personal success and career advancement
Work autonomously within granted authority level
Technical Skills & Competencies:
Strong proficiency in all areas of Workers' Compensation claims adjusting
High level of accuracy with claim financials: benefit/bill payment, coding, reserves, and inventory management and then impact of claims transactions on customers
Advanced understanding of Claim Best Practices and Business Analytics
Ability to incorporate analytical data into team management
Exceptional negotiation skills and resources that will influence team results
Strong business acumen and understanding of the fundamental components of Claims, Underwriting, agency relationships, industry strategies and trends
Extensive knowledge of insurance contracts, investigation techniques, legal requirements, and insurance regulation
Exceptional oral, written, and presentation skills that positively influence a wide audience within and outside the Claim department
Ability to promote open communication that fosters an environment of continual learning, staff development and team collaboration
Track record of success in coaching and developing staff
An ability to be flexible, imaginative and to work well in teams
Exceptional organizational, prioritization and time management capabilities
Innovative thinker with ability to multi-task, plan, and delegate appropriately
Experience, Education & Requirements:
Minimum 10+ years of experience in handling Workers' Compensation claims
Prior supervisory experience required
Ability to handle claims in multiple jurisdictions and within compliance standards
Licenses in Texas is a plus.
Applicants will have 180 days from date-of-hire to acquire the necessary licenses if selected for the position.
AIC, RMA or CPCU completed coursework or designation(s) are a plus.
College Degree preferred.
ABOUT US
Chubb is a world leader in insurance. With operations in 54 countries, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance, and life insurance to a diverse group of clients. The company is distinguished by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength, underwriting excellence, superior claims handling expertise and local operations globally.
At Chubb, we are committed to equal employment opportunity and compliance with all laws and regulations pertaining to it. Our policy is to provide employment, training, compensation, promotion, and other conditions or opportunities of employment, without regard to race, color, religious creed, sex, gender, gender identity, gender expression, sexual orientation, marital status, national origin, ancestry, mental and physical disability, medical condition, genetic information, military and veteran status, age, and pregnancy or any other characteristic protected by law. Performance and qualifications are the only basis upon which we hire, assign, promote, compensate, develop and retain employees. Chubb prohibits all unlawful discrimination, harassment and retaliation against any individual who reports discrimination or harassment.