Senior Project Manager, Change Manager at Customers Bank in Malvern, Pennsylvania

Job Description:

Malvern, PA | West Reading, PA
Full time
REQ-2024-397

At Customers Bank, we believe in working hard, working smart, working together to deliver memorable customer experiences and having fun. Our vision, mission, and values guide us along our path to achieve excellence. Passion, attitude, creativity, integrity, alignment, and execution are cornerstones of our behaviors. They define who we are as an organization and as individuals. Everyone is encouraged to have personal development plans. By doing so, our team members are on their way to achieve their highest potential and be successful in their personal and professional lives.

Who is Customers Bank?

Founded in 2009, Customers Bank is a super-community bank with over $22 billion in assets. We believe in dedicated personal service for the businesses, professionals, individuals, and families we work with.

We get you further, faster.

Focused on you: We provide every customer with a single point of contact. A dedicated team member who’s committed to meeting your needs today and tomorrow.

On the leading edge: We’re innovating with the latest tools and technology so we can react to market conditions quicker and help you get ahead.

Proven reliability: We always ground our innovation in our deep experience and strong financial foundation, so we’re a partner you can trust.

What you’ll do:

Key Responsibilities:

The PMO organization is responsible for managing strategic projects for the Bank. The Senior PM/CM will oversee multiple, complex enterprise projects and is responsible for creating and managing project plans, stakeholder register, Issue/Risk log, communication plans for changes impacting one or more business units, implementing/execution plans and successful project/program delivery. The ideal candidate will be a strategic thinker, go-getter, team player, and a strong leader who can foster collaboration and promote informed decision-making.

Responsibilities:

• Lead and manage Project planning and execution from inception through execution and close. Hold stakeholders accountable for any tasks assigned to them that would help the project progress.

• Provide weekly status updates including project health (milestones, budget updates, risks/issues and mitigation)

• Collaborate cross-functionally with project stakeholders in all departments of the Bank, to partner and support in developing project timelines, key milestones, budget, resource requirements identify and resolve issues.

• Create and manage communication planning and execution. Conduct change impact analysis, go live readiness, stakeholder management and value realization.

• Obtain signoffs on phase gate completion and conduct lessons learned post project completion.

What do you need?

• Bachelor’s Degree required / Master's Degree preferred

• 10+ years of senior project management experience

• 3+ years change management experience required.

• 5+ years' experience in the financial services industry

• Strong communication and project management skills

• Expert skill level with the waterfall project management methodology.

• Expert skill level with Agile Frameworks (Scrum Kanban etc.)

• Expert in monitoring the progress of projects and addressing issues as they arise, ensuring projects stay on track, within scope, and within budget.

• Strong background in project reporting with the ability to provide weekly status updates that are concise, accurate, and easy to process and understand.

• Demonstrated ability to determine the key business issues and develop appropriate action plans from a project management perspective.

• Experience working in a regulatory environment and with regulatory-related projects.

• High degree of organization, time management

• Strong analytical thinking with high degree of flexibility

• Ability to demonstrate efficiency, collaboration, candor, openness, and results driven.

• Project management software expertise, preferably in MS Project, and Planview.

Technology Skills:

• PMP preferred.

• Agile methodology experience (SCRUM, KANBAN)

• PROSCI certification preferred.

Customers Bank is an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

We also provide “reasonable accommodations”, upon request, to qualified individuals with disabilities, in accordance with the Americans with Disabilities Act and applicable state and local laws.

Diversity Statement:

At Customers Bank, we believe in working smart, working together, and having fun while delivering innovative solutions and memorable experiences for our customers. We are committed to the continual advancement of a culture which reflects the value we place on diversity, equity, and inclusion. We honor the diverse experiences, perspectives, and identities of our team members, and we recognize that it is their passion, creativity, and integrity that drives our success. Step into your future with us! Let’s take on tomorrow.

Founded in 2009, Customers Bank is a super-community bank with $20.3 billion in assets at June 30, 2022. We believe in dedicated personal service for the businesses, professionals, individuals and families we work with. We offer banking and loan services across Florida, Illinois, Massachusetts, New Hampshire, New Jersey, New York, North Carolina, Pennsylvania, Rhode Island and Texas.

Customers Bank is a member of the Federal Reserve System with deposits insured by the Federal Deposit Insurance Corporation. Customers Bank is an equal opportunity lender. Customers Bank takes pride in delivering extremely high levels of customer service while charging comparatively very low fees; service that makes our clients say, “Wow.”

Customers Bank, with its headquarters located in Malvern, Pennsylvania, is a subsidiary of Customers Bancorp, Inc., a bank holding company. The voting common shares of Customers Bancorp, Inc. are listed on the New York Stock Exchange under the symbol CUBI.

Customer Service driven VEVRAA Federal Contractor, seeking priority referral of qualified protected veterans.
Customers Bank will provide consideration for employment to qualified applicants without regard to their race, color, religion,
national origin, sex/ gender, sexual orientation, gender identity, protected veteran status or disability.

PI241182094

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