Director, Enterprise Risk Management & Internal Audit at PEMCO MUTUAL INSURANCE COMPANY in Seattle, Washington

Job Description:

Who We Are: 

At PEMCO we’re all about people – our customers, our employees, and the community.  We’re a mutual insurance company owned by our Northwest policyholders.  We provide auto, home, renters, and boat coverage. Recently, Forbes named PEMCO as #1 in Auto Insurance in 2024 based on customer survey feedback. We are consistently recognized for our outstanding customer service, employee expertise, community partnerships, and social impact programs.

Our social impact programs motivate high achievement by youth in education; build stronger and greener communities; and increase safety at home, on the road, and at play. We’re committed to diversity, equity, inclusion, and belonging, and to fostering an inspiring and inclusive workplace. These efforts create and cultivate an environment that builds fairness and understanding, encourages collaboration and flexibility, and celebrates all the ways in which we’re different and the same – enabling all individuals to achieve their full potential.

Why We Need You:

PEMCO has a rare, dynamic, and challenging opportunity for a Director, Enterprise Risk Management & Internal Audit to join our community. In this role, you will be responsible for directing and developing the Enterprise Risk Management (ERM) Program, including but not limited to strategic thinking related to risk identification, assessment, monitoring, management, and mitigation as well as recommending actions and mitigation plans on identified risks in coordination with senior management. Additional responsibilities include management and oversight of Internal Audit and Corporate Compliance. This position functions as chief audit executive, as defined by the International Standards for the Professional Practice of Internal Auditing and reports to the Chief Legal Officer for administrative interface and support, and to the Audit Committee of the Board of Directors for internal audit direction and accountability.

What You’ll Be Doing:

• Direct the Internal Audit (IA) Program, including the development of risk-based annual internal audit plan and budget for evaluating the effectiveness of controls in place to manage significant financial reporting and other risk exposures, safeguard company assets, and compliance with laws and regulations.


• Collaborates with senior leadership on critical and complex aspects of internal controls and makes operational recommendations.


• Directs and maintains the Enterprise Risk Management (ERM) Program, including but not limited to ERM strategy, risk identification, assessment, monitoring, management, and mitigation as well as recommending actions and mitigation plans on identified risks in coordination with senior management; compile and analyze data on risk and organizational trends.


• Direct the function and personnel responsible for the Corporate Compliance Program including oversight of privacy, corporate policies, and regulatory compliance matters.


• Establish and maintain continuing education program for management and staff.


• Execute on strategy with precision through establishing effective teams and leading others in analyzing and solving complex problems.


• Works with Audit Committee Chair on Audit Committee meeting agenda and develops and delivers supporting quarterly package.


• Supports company’s issues management system and advises management in their remediation activities, including the implementation of changes recommended by external auditors.


• Facilitates ERM Committee meetings and provide additional support and strategic input to the ERM Committee as assigned.


• Manage a team of direct (and indirect) reports, with performance management and development responsibilities.


• Manages department budget and resources responsibly.


• Provides innovative and strategic leadership to multiple departments and gain cross-functional support for major projects, improvements, or changes.


• Selects co-sourced and outsourced auditors and ensure firm performance and audit workflow meets quality expectations and corporate budgeting and reporting timelines.


• Oversees the regular evaluation of operational departments of the organization to determine if they are performing in compliance with recommended processes, procedures, and business controls; suggest new initiatives, controls, and procedures to ensure good business practices are in place.


• Demonstrate behaviors consistent with PEMCO's policies, values, code of ethics and business conduct. 


• Other duties as assigned.

What You'll Bring:

• B.A. or B.S. degree or equivalent work experience (in Accounting, Finance, or equivalent qualified discipline)


• 8 years of related work experience at the corporate or organization level; 8 years managing an internal audit department and employee management is required


• Insurance and financial services experience is strongly preferred


• Certified Internal Auditor (CIA) or Certified Public Accountant (CPA) is strongly preferred


• Certified Information Systems Auditor (CISA) is strongly preferred


• Certification in Risk Management Assurance (CRMA) is strongly preferred


• 
  Job specific: Advanced skills reflecting knowledge of financial and compliance standards related to property & casualty insurance (such as Regulatory Compliance, Statutory Accounting Principles, Own Risk and Solvency Assessment reporting, and Model Audit Rule)


• 
  Job specific: Provide accurate, expert level advice to reach outcomes that will enable achievement of overall department and organization goals


• 
  Leadership & Managing Others: Establishes and communicates a compelling and inspiring vision, creates winning strategies and plans, ensures team goals are aligned with company goals; develops both self and others


• 
  Organizational Savvy: Interfaces cross-functionally with both technical depth and business savvy. Understands company goals and objectives; thinks critically about business challenges and resolutions. Demonstrates keen listening and observation skills


• 
  Organized: Has excellent time management skills and easily manages multiple tasks, activities, and projects


• 
  Team builder: Establishes positive connections with others, solves problems and manages new ideas, and works collaboratively to bring people and culture-first solutions to deliver results


• 
  Business Environment: Has a thorough understanding of our industry, the relevant business landscape, trends in growth and insurance environments; able to spot early indicators of change and apply strategies to adapt quickly


• 
  Advanced literacy & writing: Demonstrates the ability to communicate, spoken and written, in increasingly diverse ways and with increasingly diverse audiences


• 
  MS Office: Skilled proficiency in Excel, Word, PowerPoint, Outlook is required

What We Value:

In fostering a culture where everyone thrives, PEMCO embodies a set of core traits that guide our collective efforts. These traits include:

• 
  Make Agile Decisions: Define desired outcomes. Use a consistent, inclusive approach. Drive decisions with a sense of urgency. Pivot decisions quickly as supported by data.


• 
  Build Trust: Listen to understand and use direct and open communication. Engage in healthy debate with mutual respect. Find solutions and move forward together.


• 
  Own Results: Commit to desired outcomes. Define and achieve success metrics. Anticipate and mitigate risks, and always have a plan B. Take accountability for and learn from outcomes. 


• 
  Empower Execution: Take action to drive desired outcomes. Act with initiative, mastery, and purpose


• 
  Explore Fearlessly: Make swift, iterative progress through testing and learning, create a safe place to fail fast and learn from mistakes, and continuously improve.


• 
  Value People: Appreciate and care about unique experiences and perspectives Respect the dignity of others and have empathy for people Authentically and meaningfully support and recognize people in real time.

These traits form the bedrock of our commitment to caring deeply for each other, our customers, and our community. As you become a part of PEMCO, your contribution will further enrich our success story, where the power of these shared values propels us forward.

Compensation:

Compensation decisions are determined based on an individual’s qualifications, job-related knowledge, skills, and experience.

Target Pay Range: $216,941-$265,151

Full Pay Range: $180,784-$301,307

Benefits:

Regular part-time PEMCO employees working at least 24 hours per week and regular full-time PEMCO employees are eligible to elect coverage under medical, dental, and vision plans for themselves and their eligible family members with generous employer premium cost shares. In addition, as a benefits-eligible employee, you are:

• covered by employer-paid basic life and accidental death & dismemberment insurance policies as well as long- and short-term disability benefit coverages.


• eligible to participate in PEMCO’s 401(k) plan which includes a generous employer match (2 for 1 on the first 6% employee pre-tax and/or Roth deferral, up to federal maximums). 

PEMCO provides the following paid leave programs for benefits-eligible employees in their first year of PEMCO employment:

• Vacation accrues at a rate of 10 days for new hires, and increases based on a schedule to a maximum annual accrual of 25 days based on tenure.


• Granted four (4) personal days immediately upon hire.


• Paid holidays for the eight (8) holidays observed by PEMCO throughout the calendar year.


• Granted up to ten (10) days of sick leave immediately upon hire (pro-rated based on hire date and full-time/part-time status), which is approximately 28 hours more per year than the Washington state-required accrual.


• In addition, PEMCO provides paid time off for bereavement, jury duty, and employee volunteering in the community.

Other miscellaneous benefit programs offered by PEMCO include:

• Flexible Spending Accounts


• Education Assistance Program after one year of service


• Scholarship program for children of PEMCO employees after one year of service


• Employee Assistance Program


• Well-being program


• Discretionary taxable gifts and gift cards


• And other Perks & Benefits including discounts on computer software and hardware, cell phone plans, and rental cars

Other compensation depending on role, contributions, and performance may include:

• Discretionary bonuses


• Tiered sales commissions and/or incentives (from 5-25% of employee’s monthly sales)


• Employee referral bonuses


• Shift differential pay

Equal Employment Opportunity:

At PEMCO, we celebrate and support our differences. We know employing a team rich in diverse thoughts, experiences, and opinions allows our employees, our products, and our community to flourish. PEMCO is honored to be an equal opportunity workplace. We are dedicated to equal employment opportunities regardless of race, color, ancestry, religion, sex, national orientation, age, citizenship, marital status, disability, gender identity, sexual orientation, or veteran status.

Applicants have rights under Federal Employment Laws:

• 
  Family and Medical Leave Act (FMLA) 


• 
  Equal Employment Opportunity (EEO) 


• Employee Polygraph Protection Act (EPPA)

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