Customer Service Rep I at Snapon in Kenosha, Wisconsin

Job Description:

Overview



CUSTOMER SERVICE REP



LOCATION: KENOSHA, WI


Monday thru Friday, in office.


Start and End hours can range between 7am - 7pm. Note: Training approx. 8am-4:30pm-we can be flexible.


Customer service representatives interface directly with customers, assisting them with product information, selection, and order processing. This activity is conducted in a professional and friendly manner, requiring the ability to remain calm in a fast, paced environment while managing the customer expectations and making on-the-spot decisions. Additionally, work with suppliers to place orders and follow-up with deliveries. Beyond customer service the position includes broad responsibility for basic account procedures and supporting various telephone campaigns.



Responsibilities

• Associates degree, equivalent to two years related experience.


• Must possess excellent communication skills.


• The ability to consistently maintain a professional and positive attitude when dealing with customers.


• Multi-task with accuracy and promptness in a busy call center environment.


• Proficient data entry skills.


• Computer skills: basic knowledge of Microsoft Office.


• Call center customer service experience.


• Understanding of basic accounting procedures and principles.


• Product knowledge or aptitude for technical automotive applications of tools and equipment.


• Ability to interface cooperatively with customer service and all related departments.