Complex Hotel Manager - DoubleTree by Hilton San Jose and Juniper Hotel Cupertino at Hilton Global in San Jose, California

Job Description:

Step into a dynamic leadership role as the Complex Hotel Manager, overseeing the vibrant operations of two distinguished properties nestled in the heart of Silicon Valley: The DoubleTree by Hilton San Jose , immerse yourself in a world of contemporary comfort and sophistication, where modern amenities blend seamlessly with warm hospitality. Meanwhile, the Juniper Hotel Cupertino offers a unique boutique experience, characterized by its distinctive design and personalized service.

Here are some key statistics about each property:

DoubleTree by Hilton San Jose:

• 505 rooms and suites

• Over 48,000 square feet of versatile event space

• Conveniently located near San Jose International Airport and downtown attractions

• Renowned for its modern amenities and exceptional guest service

Juniper Hotel Cupertino:

• 224 stylishly designed rooms:

• Intimate boutique experience with personalized service

• Located in the heart of Cupertino, minutes away from major tech companies

• Offers unique dining options and upscale amenities for discerning travelers

As the driving force behind these establishments, you will spearhead a team dedicated to delivering unparalleled guest experiences and achieving financial excellence. Join us in fostering a culture of innovation, hospitality, and community engagement at these premier destinations!

What will I be doing?

The Complex Hotel Manager will assume responsibility for overseeing the daily operations of both the DoubleTree by Hilton San Jose and Juniper Hotel Cupertino properties. In this pivotal role, you will offer visionary leadership to uphold our commitment to exceptional guest service and sustainable financial success. Your duties will encompass the efficient management of hotel operations, aiming to not only meet but surpass financial objectives and guest satisfaction benchmarks. Moreover, you'll foster a culture of heightened employee engagement and active community participation, ensuring a holistic approach to hotel management that resonates positively both internally and externally.

Specifically, you will be responsible for performing the following tasks to the highest standards:

• Work in conjunction with the General Manager to actively manage all property issues.
• Direct and oversee large projects such as renovations, contract changes, infrastructure upgrades, capital projects and brand updates.
• Development of meaningful, achievable hotel budgets and other short- and long-term hotel strategic goals.
• Provide effective leadership to the hotel management team and team members to ensure revenue targets are met and exceeded, while ensuring guest satisfaction remains a top priority.
• Ensure that costs are controlled throughout the operational departments and results are analyzed regularly to highlight problem areas and take appropriate action.
• Respond to audits that are completed by the company to ensure continual improvement is achieved.
• Plan, direct and coordinate the service delivery of all operational departments in order to meet and exceed guest expectations.
• Monitor and lead the team in new strategies and approaches to customer service and guest satisfaction.
• Comply and exceed hotel and company Service Standards
• Manage and develop the Heads of Department to ensure career progression and effective succession planning within the hotel and company.
• Encourage communication and collaboration across and between departments.
• Seek and respond to Guest feedback in order to achieve positive outcomes and high levels of customer satisfaction.
• Maintain and grow relationships with other area hotels and community leaders.
• Promote positivity and passion for hospitality through the hotel.

What are we looking for?

Basic Qualifications:

• Union Experience Required
• Experience managing a property with revenue of $20M or greater and 300+ rooms
• 2+ years of Hotel Manager, AGM or Director/Leadership role or equivalent experience at a full service property
• 2+ years of operations background
• Success in building strong service cultures, increasing team member engagement and guest loyalty
• Performance driven, with strong leadership capability and proven ability to attract, motivate, lead, inspire and direct a talented team towards driving excellent guest and employeesatisfaction results

Preferred Qualifications:

• Experience managing CapEx Projects and renovation projects
• Hilton brand expertise

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

• Hospitality - We're passionate about delivering exceptional guest experiences.
• Integrity - We do the right thing, all the time.
• Leadership - We're leaders in our industry and in our communities.
• Teamwork - We're team players in everything we do.
• Ownership - We're the owners of our actions and decisions.
• Now - We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes:

• Quality
• Productivity
• Dependability
• Customer Focus
• Adaptability

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands . Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

The Benefits - Hilton is proud to have an award-winning workplace culture ranking #2 Best Company To Work For in the U.S. and #1 Best Workplaces for Women List - 5th Year In a Row.

We support the mental and physical wellbeing of all Team Members so they can Thrivepersonally and professionallyin a diverse and inclusive environment, thanks to innovative programs and benefits such as:

• Access to your pay when you need it through DailyPay
• Health insurance
• Career growth and development
• Team Member Resource Groups
• Recognition and rewards programs
• Go Hilton travel discount program
• Best-in-Class Paid Time Off (PTO)
• Supportiveparental leave
• Employee stock purchase program (ESPP) - purchase Hilton shares at 15% discount
• Debt-free education :Access to a wide variety of educational credentials(ex. college degrees, high school completion, English-language learning, digital literacy, professional certificates and more)

The annual salary range for this role is $160,000.00 - $180,000.00 and is based on applicable and specialized experience and location.

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