Senior Specialist - IT Systems Engineering at MMC in Chicago, Illinois

Job Description:

Marsh McLennan is seeking candidates for the following position supporting Eastern Time Line. This role is a hybrid position. This position is for a seasoned professional individual contributor in Information Technology, who works independently with minimal supervision supporting the staff in one or more of the following areas: standards, projects, level III support issues.



Senior Specialist - IT Systems Engineering




What can you expect

• MMC environment consists of circa 40 SCCM Servers Globally, supporting 100,000 colleagues on multiple Operating Systems


• Working as part of a global team the successful candidate will be required to perform Configuration Manager current branch administration duties using native and customized toolset.


• The role has an escalation path to the Senior Specialist responsible for Technical operational activities and will report directly to the Deployment Manager for man management guidance.


• The job role requires a software deployment specialist who can lead and deliver as part of the team. It also requires a flexible attitude regarding work, supporting different timezones with the occasional weekend and after-hours support. This role does have direct reports.

What is in it for you?

• A company with a strong Brand and strong results to match.


• Culture of internal mobility, collaboration and valued partnership from the business.


• Employee Resource Groups which provide access to leaders, relevant volunteer and mentoring opportunities and interactions with counterparts in industry groups and client organizations.


• Competitive pay (salary and bonus potential), Full benefits package - starting day one (medical, dental, vision, STD/LTD, life insurance, RSP (Retirement Savings Plan or TFSA (tax free savings account.)


• Tuition Reimbursement plan and participation in our Employee Stock Purchase Plan


• Entitled to vacation, floating holidays, time off to give back to your community, sick days, and national holidays (with early dismissal).

We will count on you to:

• Creates, manages and maintains strategy, standards,


• Recommends alterations to developments and designs; improving quality of products/procedures


• Manages Engineering Support staff in one or more of the following areas: standards, projects, level III support issues for Infrastructure/Technology.


• Trains, leads, mentors, Engineers and Managers.


• Creates, manages, maintains departmental policies, processes and procedures; relating to standards, projects and cross functional interoperability.


• Consultants to aid in the development of solutions; Works closely with the Project Management Office and stakeholders to provide guidance


• Identifies opportunities and recommends solutions for improving service efficiency and effectiveness


• Documents Operational procedures; hand-off to the Operations Group.

What you need to have:

• Possess a minimum of 5 years working experience SCCM current branch


• Windows 10 required.


• Software Update management through SCCM required.


• ITIL methodology including strong Change Management understanding.


• Ticketing process Knowledge.


• Must have experience working in a complex busy environment supporting an SCCM environment.

What makes you stand out

• Windows 11 (Desirable)


• Excellent verbal and written communication Skills in English


• Team Management skills


• Good organization


• Good Problem solving and analytical skills.


• Microsoft Certification of experience with SCCM


• Co-management, Auto Pilot and Intunes - Knowledge


• ITIL Certification

Marsh McLennan (NYSE: MMC) is the world's leading professional services firm in the areas of risk, strategy and people. The Company's more than 85,000 colleagues advise clients in over 130 countries. With annual revenue of $23 billion, Marsh McLennan helps clients navigate an increasingly dynamic and complex environment through four market-leading businesses. Marsh provides data-driven risk advisory services and insurance solutions to commercial and consumer clients. Guy Carpenter develops advanced risk, reinsurance and capital strategies that help clients grow profitably and pursue emerging opportunities. Mercer delivers advice and technology-driven solutions that help organizations redefine the world of work, reshape retirement and investment outcomes, and unlock health and well being for a changing workforce. Oliver Wyman serves as a critical strategic, economic and brand advisor to private sector and governmental clients. For more information, visit marshmclennan.com, or follow us on LinkedIn and X.


Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, veteran status (including protected veterans), or any other characteristic protected by applicable law. If you have a need that requires accommodation, please let us know by contacting TANA@mmc.com


Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one "anchor day" per week on which their full team will be together in person. Apply Now