Director of Quality Control at WITTERN GROUP INC in Des Moines, Iowa

Job Description:

Team Management: Recruit, train, and supervise team of quality personnel. Set performance goals, provide coaching and feedback, and conduct regular performance evaluations. Foster a positive work environment and encourage teamwork and collaboration.

Operations Oversight: Lead incoming inspectors, line / department inspectors and auditors to ensure product is to specification at all areas of the manufacturing process. Establish performance metrics and regularly analyze data to identify areas for improvement. Create and maintain inspection documents, quality alerts at operator level and operator standard of work.

Customer Service: Utilizing data from Vendnet and Sales, utilize field issue data to create inspection strategies to ensure customers receive the highest quality machines.

Training and Development: Determine departmental job functions needs, create standard of work for those functions, evaluate current departmental employee skills, utilizing S.M.A.R.T. goals, create employee specific development goals and KPIs. Build job specific training plans and required skill sets for future new employees to the department.

Performance Analysis: Create KPIs to drive internal quality improvements, external vendor improvement/selection, improved processes, and personnel training programs. Utilize those KPIs to create scorecards for every departmental area, perform GEMBA walks and standups, reviewing scorecards to maximize departmental/company output and solve challenges. Report departmental KPIs to Executive Leadership team with plans to continually improve the department.

Technology and Systems: Build systems and processes to lead best in class quality environment. Stay up to date with new technologies, determining if they are a fit for the business, create business proposals with favorable ROI and present them for approval.

Quality Assurance: Develop and implement quality assurance programs to facilitate the proper manufacturing of Witterns products. Assemble, mentor, and train a high functioning team of QC personnel that have a passion for quality and root cause analysis.

Budget and Cost Management: Prepare and manage the department budget, ensuring cost-effective operations. Monitor expenses, identify areas for cost reduction, and optimize resource allocation.