Central Intake Coordinator at Ozark Physical Medicine Center for Operations in Poplar Bluff, Missouri

Job Description:

Ozark Home Health is seeking a highly organized and detail-oriented individual to join our team as an Intake Coordinator/Receptionist. As an Intake Coordinator, you will be responsible for managing the intake process for our home health patients, ensuring accurate and timely completion of paperwork, and providing exceptional customer service. As a receptionist, you'll be answering phones, taking messages and greeting walk-in's that come into the office for our Home Health.
Duties:
- Greets and communicates effectively on the telephone with patients, families and staff. Forwards calls to appropriate personnel, or takes detailed messages if staff member is unavailable for all three companies.
- Collect and verify patient information, including insurance verification, medical history, and physician orders
- Coordinates with interdisciplinary team
- Answer phone calls and respond to inquiries from patients, families, physician offices, and all other referral sources on services provided by the agency.
-Maintains a working knowledge of contractual relationships and ensures that patients are admitted according to contract provisions.
- Maintain confidentiality of patient records in compliance with HIPAA regulations
- Assist with medical record management, including filing, scanning, and organizing documents
- Collaborate with the billing department to ensure accurate insurance verification.
- Coordinate referrals to specialists or other healthcare providers as needed
- Provide administrative support as required

Qualifications:
High school graduate1-2 years experience in a Medical Office or Business Office preferredMust be computer literate and able maintain simple records in English.Must have a criminal background check.
Risk of Exposure to Bloodborne Pathogens: Limited