Customer Service Rep - Bilingual (Spanish/English) at The Judge Group Inc. in Denver, Colorado

Job Description:

Location: Denver, CO

Salary: $19.00 USD Hourly - $20.00 USD Hourly

Description:
We are working with a national distribution company seeking a Bilingual Customer Service Representative in their Denver, CO location. English/Spanish fluency is a MUST. You will provide support and solutions to customer inquiries, ensuring a positive and seamless experience. Your ability to communicate effectively is essential to this role.

Key Responsibilities:

• Customer Support: Handle inbound and outbound customer calls, emails, and live chats in both languages.


• Issue Resolution: Resolve customer complaints and issues efficiently, providing appropriate solutions and alternatives within the time limits.


• Product Knowledge: Maintain a deep understanding of the company's products and services to provide accurate information and assistance.


• Documentation: Record details of customer interactions, transactions, comments, and complaints in the CRM system.


• Translation: Translate documents and communications as needed to support customer interactions and internal processes.


• Feedback: Gather customer feedback and relay it to relevant departments to improve overall customer satisfaction.


• Team Collaboration: Work closely with other team members and departments to ensure consistent and effective customer service.

Qualifications:

• Language Proficiency: Fluency in [Language 1] and [Language 2] (both written and spoken).


• Experience: Previous experience in customer service or a related field preferred.


• Communication Skills: Excellent verbal and written communication skills in both languages.


• Problem-Solving Skills: Strong analytical and problem-solving abilities.


• Technical Skills: Proficient in using CRM software, Microsoft Office, and other relevant tools.


• Adaptability: Ability to handle multiple tasks and work in a fast-paced environment.


• Customer Focus: A strong commitment to providing exceptional customer service.

Contact: rgahagan@judge.com


This job and many more are available through The Judge Group. Find us on the web at www.judge.com Apply Now