Inside Sales Representative at Enpro Industries, Inc. in San Carlos, California

Job Description:

Title: Inside Sales Representative


Position Type: Full-Time/Regular


Division: NxEdge


Department: Sales Support


Location: NxEdge - San Carlos


Salary: $66K-$75 DOE


Job Summary & Job Duties



Manages assigned part portfolio from beginning (SO entry) to end (customer shipment)


Maintaining customer database/portals by inputting data


Perform sales contract review


Accurate entry of all sales/work production orders


Assists multiple sites if necessary


Generate sales quotes


Create and maintain price lists


Providing administrative support including filing and answering all sales calls


Follow-up with customers via phone and email


Manage customer expectations and communicates with customer on all issues related to assigned parts


Updates jobs as necessary per production teams requests


Maintains daily order tracker and attends daily production meeting


Responsible for ensuring jobs are cleared for job closing


Reviews job status to ensure jobs will be completed to meet our committed ship date


Familiar with data entry in an ERP system (Epicor, SAP, Oracle)


Creation, follow up and resolution of customer complaints and product non-conformances


Attends customer meetings as required to provide status on parts


Manages customer portal and reports to keep commit dates accurate and current


Manages waterfalls/trackers as deemed necessary per customer requests


Preferred Qualifications:


Strong understand of manufacturing and supply chain


Two or more years' experience in a customer service or sales role required


High School Diploma or GED required - associate degree or higher preferred


Exceptional customer service and data entry skills


Strong oral/written communication skills


Ability to multitask and work in a fast-paced environment


Must have working knowledge of Word, Excel and Outlook


Ability to work in a team environment to complete goals, while also working alone on projects.


Presents professional image inside and outside company.


Able to deal with change and to operate in a less-controlled environment with consistent feedback to supervisor/manager

Enpro is a leading industrial technology company using material science to push boundaries in semiconductor, life sciences, and other technology-enabled sectors. We are a leader in sealing technologies, advanced surface technologies, and highly engineered materials. Our products and services are sold into more than 40 distinct end-markets that touch our lives every day - from food and pharmaceutical facilities to semiconductor clean rooms, from agricultural robots that help grow your food to last-mile technologies that deliver it to your doorstep, from commercial aviation to space exploration, and much more in between. Our commitment to innovation, quality, and value has propelled our brands to wide recognition and leading positions in their markets.


Enpro is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.