Neuropsychology Administrative Support at Semmes Murphey Clinic in Memphis, Tennessee

Job Description:

Semmes Murphey Clinic is committed to implementing a team-based approach to provide excellence in patient care.

The Neuropsychology Administrative Support will work with other members of Semmes Murphey Clinic to provide patient services and is expected to participate in the appropriate team activities with the objective of providing a high standard of patient and clinical service. The Neuropsychology Administrative Support is responsible for guiding patients through the intake process, monitoring the waiting area, and accurately documenting insurance information into their electronic medical record.

Our employees are our best asset, and that is why we offer an excellent benefit package for full-time employees. We want you to have the resources you need to take care of your family, grow your career, and invest in your future. We offer Medical, Dental and Vision options through BCBS of TN, a Health Savings Plan (HSA) with a dollar-for-dollar company match, company paid life and disability insurance, and a 401K with a 3% match and 10% profit sharing contribution. Not to mention Paid Time Off (PTO) accrues based on hours worked per week and holidays are paid in addition to PTO.

• Provide patient with physician specific forms to complete and route necessary paperwork to the designated physician; maintain supply of appropriate forms needed for each physician; and obtain neuropsychology specific release of information forms from patients
• Maintain a thorough understanding of insurance carriers to correctly identify, verify, and load carriers into the patients' electronic medical record
• Review physician schedules prior to the date of service to confirm patient insurance is active and make reminder phone calls to patient
• Maintain incoming Neuropsychology referral folder and route fax referrals to appropriate physician
• Assist in answering incoming phone calls for the department and respond to the voicemails in a timely and professional manner
• Schedule patient appointments in electronic medical record (EMR) system, as well as on Outlook Calendar for designated physician
• Obtain outside records for upcoming patient appointments and assist in preparing records to be scanned into EMR following clinic visits and completion of testing
• Interact with patients, guest, coworkers, and physicians in a professional and pleasant manner
• Maintain waiting room cleanliness and supplies as needed

EDUCATION, EXPERIENCE, & CREDENTIALS

MINIMUM REQUIREMENTS

• High school diploma or equivalent
• Experience in medical office or customer service environment

PREFERRED

• One (1) year's related experience and/or training

Equal Opportunity Employer/Veterans/Disabled

#SMC

PI241228880