Customer Experience Representative- Remote at United Natural Foods Inc in Providence, Rhode Island

Job Description:

UNFI is looking for a Customer Experience Representative to join their team.

UNFI is North America's Premier Food Wholesaler. We transform the world of food for our associates, customers, suppliers, and the families we serve every day. With deeper full store selection and compelling brands for every aisle, built on an unmatched heritage in great food and fresh thinking. And smarter food solutions, from fulfillment to insights and beyond, that help entrepreneurs and major brands alike unlock their full potential and transform their businesses - for the better. Better Food. Better Future.

Purpose:

The Customer Experience Representative will provide an excellent customer experience and maintain strong professional relationships with internal and external customers. The Customer Experience Rep is the primary reference point assisting with multimedia ordering devices and the UNFI Web. Assist customers nationally with order and claims processing, order status, and troubleshooting issues. Participate in sales and other customer communication events. Aid and assist in the deployment of new tools, system implementations and upgrades.

Job Responsibilities:

• Assist customers with orders, claims, and furnishes information on products.
• Responsible for the entry of customer orders by order deadline that are received by phone, fax, electronically and/or email.
• Responsible for call card processing, order acknowledgements and exception management to prevent order errors.
• Courteously and promptly resolves customer questions and problems or properly refers them to appropriate personnel.
• Assist customers with general UNFI website questions.
• Provide customers with basic pricing, discounts, billing and shipping information. Assists with outbound call campaigns provided from CC Logistics team.
• Research and resolve problems with orders and claims.

Key Requirements:

• High School Diploma/GED


• Call Center experience preferred
• Proficient in Microsoft Applications including Excel, Word and Outlook

All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity or expression, national origin, disability, or protected veteran status. UNFI is an Equal Opportunity employer committed to creating an inclusive and respectful environment for all. - M/F/Veteran/Disability. VEVRAA Federal Contractor.

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