Title: Library Services Manager
Employee Classification: Library Services Manager
Campus: University of North Texas
Division: UNT-Provost
SubDivision-Department: UNT-University Library
Department: UNT-University Library-Gen-141000
Job Location: Denton
Salary: Depending on qualifications with a minimum of $39,270.00.
FTE: 1.000000
Retirement Eligibility: TRS Eligible
About Us - Values Overview:
Department Summary
As the most-used service on campus and an essential component of education and research at the University of North Texas, the Libraries offer access to more than 6 million items (print and digital) along with expert personnel to assist patrons in achieving their academic and scholarly goals. We provide innovative programs and support to enhance the relationship between teaching and learning at the University of North Texas.
The Access Services Department promotes and provides access to the collections of the UNT Libraries. As part of the Public Services Division, we strive to meet the information and research needs of library patrons through the services we offer.
The University of North Texas is a student-centered public research university with over 42,000 students. A Carnegie-ranked Tier One public research university. UNT is one of the nation's most diverse universities. UNT has been designated as both a Minority Serving Institution and Hispanic Serving Institution.
With 7.5 million people and two international airports, DFW is the fourth-largest metro area in the United States. DFW is racially, ethnically, religiously, and culturally rich and maintains a long-standing commitment to the arts exemplified by local attractions such as the Dallas Arts District and the Fort Worth Cultural District. UNT's proximity to these major metropolitan centers ensures that our new colleague will be able to access a wide range of activities and cultural experiences. The university also has a generous benefits, leave, and perks package.
UNT is located in Denton, Texas, a growing city with a small-town feel and a thriving arts and music scene centered on its downtown Square and is connected by highways and light rail to the major transportation hubs and big-city attractions of Dallas and Fort Worth, about 40 miles away. Want to know more about why you should consider coming to Denton? Check out Discover Denton.
UNT has a highly diverse campus with a wide range of languages spoken in addition to English. We welcome candidates who have experience with HSI/MSIs and/or who speak Spanish, Vietnamese, American Sign Language, Chinese (Cantonese, Mandarin and other variations), Arabic, Tagalog, Farsi, French, or/and Yoruba.
Position Overview
This position is responsible for leading the Service Desk Team of the Access Services Department and overseeing relevant library services, including user accounts, fines, and user services. The person in this position directly supervises one full-time staff member and a team of 10-15 student assistants. The Service Desk Team Manager actively recommends and implements goals, policies, service workflows, and procedures to improve efficiency and library user experience. Provides library information and research assistance services. Resolves or mitigates challenging situations and library patron complaints.
Minimum Qualifications
Bachelor's Degree and three years of progressively responsible full-time library experience; or any equivalent combination of education, training, and experience.
Knowledge, Skills and Abilities
Expert knowledge of library principles and policies and extensive knowledge of specialized area functions and workflows. Strong supervisory and leadership skills. Evidence in working effectively with students, faculty, staff, and the community. Verified ability to utilize multiple computer applications toward increased productivity in a rapidly changing environment. Excellent written and oral communication skills. Ability to establish and maintain effective working relationships. Demonstrated critical thinking and independent decision-making skills.
Preferred Qualifications
The preferred candidate will possess the following additional qualifications:
* Excellent customer service skills
* Excellent oral and written communication skills
* Ability to multi-task in a fast-paced office environment
* Supervisory experience
* Experience developing instructional materials and training new employees
* Experience using Sierra, ILLiad, Adobe and Microsoft Office products
* Knowledge of library call number systems and online catalogs
* Project management experience
* Attention to detail
* Six months experience working in public services in a library setting
We want to emphasize that the preferred qualifications are not required and that we are committed to helping our future colleague develop these preferred skills.
Required License/Registration/Certifications
Job Duties:
Work Schedule:
Monday - Friday, 9:00AM - 6:00PM (This is not a remote position)
Driving University Vehicle:
No
Security Sensitive:
This is a Security Sensitive Position.
Special Instructions:
Applicants must submit a resume, a cover letter and a list of three professional references with their online application.
Benefits:
For information regarding our Benefits, click here.
EEO Statement:
The University of North Texas System is firmly committed to equal opportunity and does not permit -- and takes actions to prevent -- discrimination, harassment (including sexual violence) and retaliation on the basis of race, color, religion, national origin, sex, sexual orientation, gender identity or expression, age, disability, genetic information, or veteran status in its application and admission processes, educational programs and activities, facilities and employment practices. The University of North Texas System immediately investigates complaints of discrimination and takes remedial action when appropriate. The University of North Texas System also takes actions to prevent retaliation against individuals who oppose any form of harassment or discriminatory practice, file a charge or report, or testify, assist or participate in an investigative proceeding or hearing.
Sam's Club |
Sam's Club |
Sam's Club |