Service Supervisor at Envirocon, Inc. in Belgrade, Montana

Job Description:

This is a great opportunity for a candidate with service knowledge and experience in the heavy equipment industry. Qualified candidates will be responsible for managing the day-to-day operations of Shop and Field Service Technicians, managing and prioritizing work and scheduling Technicians accordingly. Working closely with the Branch Manager, Technicians, and customers to ensure that expectations are met, and repairs are conducted efficiently. This position will work closely with parts management to help provide direction and leadership to the parts sales team and help in the coordination of machine and attachment movement in and out of Belgrade, MT.

The annual salary range for this position is: $90,000 to $110,000. This is an exempt position and is not eligible for overtime pay. REQUIRED SKILLS/JOB REQUIREMENTS:

• The individual in this position should be personable, highly motivated, detail oriented with the ability to work in a fast-paced environment.
• Provide exceptional customer service.
• Personal accountability and self-management to prioritize and complete all tasks required of the position.
• Effective verbal and written communication skills.
• Ability to manage relationships both internally and externally.
• Teamwork: cooperate and support others within the Service Department and the Modern Machinery organization.

EDUCATION AND EXPERIENCE:

• Minimum 2-year supervisory/management experience.
• Preferred 2 or 4-year technical degree or equivalent job experience.
• Technical and diagnostic skills required.
• Ability to read and understand schematics.
• Hydraulic, engine, electrical troubleshoot, and repair.
• Proficient in Microsoft Office products (Outlook, Word, and Excel).

• Demonstrate Modern Machinery's core values and promote the mission and vision of the company.
• Follow all company policies and procedures for safe work procedures and contribute to the achievement of company safety goals.
• Maintain compliance for OSHA and shop crane inspections.
• Supervise Shop/Field Service Technicians
  
  
  • Maintain schedule and outline shop/field work.
  • Oversee repairs and provide support/guidance.
  • Work closely with the Missoula Field Service Supervisor to ensure coverage demands are met.
  • Evaluate all work for accuracy.
  • Review and approve timecards daily.
  • Foster a team environment and work together to form and execute solutions.
  
  
• Open, monitor, review, and close work orders.
  
  
  • The company goal is to have work orders closed within 7 days from the last date of labor.
  
  
• Establish, promote, and ensure an outstanding level of customer service to internal and external customers.
  
  
  • Provide written estimates to customers for repair and service work.
  • Proactively contact customers with repair progress reports.
  • Act as point of contact for all shop service and repair calls.
    
    
    • Assist customers with technical questions.
    
    
  
  
• Participate in staffing Service Technician positions and conducting annual employee evaluations.
• Meet with the Missoula Branch Manager regularly to review service department and branch status.
• Help in the coordination of the movement of attachments and machinery.
• Your job duties may be changed from time-to-time at the discretion of your Manager
• Follow all company policies and regulations for safe work procedures.

The responsibilities described above are the general nature and levels of work performed but are not intended to be a complete comprehensive list of all the duties, activities, and responsibilities required of job incumbents. Responsibilities, duties, and activities may change at any time with or without notice.