Posted in Other 24 days ago.
Invenergy drives innovation in energy. Powered by decades of entrepreneurial experience and unparalleled execution, we solve the energy challenges facing our customers and communities. We provide power generation and storage solutions at scale around the world to create a cleaner energy future. We develop. We build. We own. We operate. We are Invenergy.
Job Description
Position Overview
Invenergy is seeking a Support Coordinator, Service Desk . This is an exciting entry level position that has multiple facets. You will be the face of our business unit, coordinating aspects of end-user technology ensuring compliance and consistency with all company policies, processes, procedures and other standards and regulations.
Your primary focus will be providing world-class support for the end-users at Invenergy (our customers). Your responsibilities will include onboarding and offboarding, imaging devices, break / fix and maintaining inventory.
You must be passionate about customer service and technology. You will be expected to continually provide suggestions on how to improve technology services that align with and will strengthen the business. Documentation, organization and planning should come as second nature to you. Your ability to communicate, be a team player, and perform tasks while under pressure will be critical to your success.
Responsibilities
Deliver world-class customer service to a growing, diverse workforce
Deploy endpoints to our customers (laptop, desktop, mobile device, tablets)
Assist with data transfer
Assist with support tickets
Setup physical desk at corporate headquarters
Coordinate all aspects of the end of life device refresh schedule
Champion efforts in inventory, licensing and document control
Requirements
BS / BA , preferably in Computer Science or other technical discipline.
Strong desire to grow technical aptitudes
Prioritize and manage multiple demands on your time
Recognize and pursue opportunities that improve processes and services
Analyze and solve complex problems
Working independently and take initiative to drive results
Willing to perform some tasks and participate in troubleshooting efforts during off-hours
Possess excellent written and verbal skills to clearly communicate with our customers
Able to lift at least 25 pounds
Willing to travel to Invenergy remote sites
Preferred
Experience with O365, Active Directory and ITAM tools
Understanding of the ITIL Framework
Benefits
Eligible for medical, dental, vision, 401(k), bonus, paid time off, etc.
Invenergy LLC is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to, among other things, race, color, religion, sex, sexual orientation, gender identity, national origin, age, status as a protected veteran, or disability.
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