Customer Service Representative - International & Domestic (Hybrid) at BRADLEY ACCESSORIES CORPORATION in Germantown, Wisconsin

Job Description:

Bradley Company is leading the way in commercial washrooms and safety solutions. Celebrating over 100 years in business, we take pride in all we do as a US Manufacturer. With a culture focused on innovation, quality, and family, you will know your colleagues on a first name basis, all while in a friendly, yet professional environment where your voice matters.

Heres Why Youll Love Working Here:
Work within an innovative company, meeting passionate colleagues and partners with diverse backgrounds and experiences Generous time off program, with the option to purchase additional Paid Time Off. Twelve paid holidays a year, including a company-wide paid holiday shutdown between Christmas and New Years Work schedules that support work/life balance Competitive salary and comprehensive benefits package including medical, free basic dental, life insurance, 401(k) with company match and more
**This role is located at our Menomonee Falls, WI location. Hybrid work options available once trained.
Heres Your Opportunity:
As a Customer Service Rep-International and Domestic), you will be responsible for answering questions on products, pricing, and the parameters of doing business with Bradley; be the point of contact for international customers, distributors, and representatives. Review customer requests for quotes and process orders. Promote the company and products to all external contacts.

Heres how youll contribute:
Assist international customers with product inquiries, pricing, and lead time questions, and other general inquiries.Provide support to international representative firms, wholesalers, and distributors. Assist with quotes, order processing, freight estimates, expedites and other requests.Review requests for quotes and any related drawings. Work with International Sales Managers, estimating team and/or engineering team on product specifications. Follow standard pricing guidelines.Work with freight forwarders and carriers to obtain freight related costs for quotes when requested.Provide air and ocean freight quotes to customers when requested.Review and/or create documentation required for international orders. Maintain a working knowledge of country specific requirements.Respond to inquiries from the International Website. Refer leads to appropriate manager, representative or distributor. Process requests for literature and samples.Participate in conference calls with international customers and International Sales Managers several times per month.
Coordinate on labeling, special packaging and other requirements with manufacturing and shipping. Trace lost merchandise through freight company or freight forwarder, and work with freight coordinator on any lost or damaged products. Assist customers with RMAs and replacement orders. Update international price books annually. Other related duties and projects as requested.