Service Center Specialist | Supportive Housing at YMCA of Greater Des Moines in Des Moines, Iowa

Job Description:

POSITION SUMMARY:
Operating within the policies, procedures, and practices of the YMCA of Greater Des Moines, this position is responsible for providing general customer and tenant support, monitoring the facility, and performing basic clerical functions and duties. Service Center Staff are responsible for exemplifying the Y values and building relationships to foster a sense of community with our tenants.

ESSENTIAL FUNCTIONS:
Assist potential tenants with required IFA and Section 42 tax credit application, certification, recertification and leasingprocesses.Maintain tenant relations and ensure tenants understand their responsibilities for the community. Assist withtenant issues, concerns and complaints per lease provisions.Ensure procedures are followed for all processes managed through the Service Center (examples include work-ordercommunications, complaints/concerns, rent issues/situations, tenant issues/situations, etc).Provide general customer service support, assisting tenants and guests with questions, concerns and general inquiries.Serve as a contact for tenants to assist with issues and processes.Perform basic clerical and office functions and duties. Manage general phone calls and message services.Assist tenants with mail processes, replacement key services, and fitness passes.Monitor facility, including common areas, front doors, and security cameras as required.Serve as a building supervisor, monitoring the facility, tenants, and visitors.Be knowledgeable in emergency services and respond to emergency situations as required.Attend department and Branch staff meetings as required.Attend trainings and education sessions as required to maintain current knowledge of housing and tax credit rules, regulations and practices.Perform additional duties as assigned by supervisor or designated staff person.Demonstrate and support the objectives of the Association as embodied in the mission statement and values.