Client Services Delivery Specialist at SGS North America Inc. in Fairfield, New Jersey

Job Description:

Company Description




We are SGS - the world's leading testing, inspection and certification company. We are recognized as the global benchmark for sustainability, quality and integrity. Our 97,000 employees operate a network of 2,650 offices and laboratories, working together to enable a better, safer and more interconnected world.




Job Description




SUMMARY

• Responsible for coordinating SGS services locally and globally. Specifically, for furniture and Juvenile products.

JOB FUNCTIONS




Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Receive Orders from clients, sales and account management Teams for the local and global operations.


• Ensure proper documentation and order processing


• Opens orders and quotations in Systems


• Communicate client order concerns to the client, Sales and Account Management teams as required by account SOP or other defined client requirements.


• Escalates non routine order, inquiries or service delays concerns or issues to Client Service Manager for resolution.


• Coordinates invoicing


• Set up new accounts, issue credits and rebills as required

Qualifications




EDUCATION AND EXPERIENCE




Required:

• Bachelor's degree AND


• Minimum 2 years of experience

OR equivalent combination of education and experience



Preferred:

• Bachelor's degree in Science.


• 2 years of experience in office environment.

KNOWLEDGE / SKILLS / ABILITIES

• Language Skills: English


• Reasoning Skills/Abilities: Intermediate/Advanced level required/preferred


• Computer Skills: Microsoft Office (outlook, word, excel)

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