Job Description:
Location: Scottsdale, AZ
Description: Our client is currently seeking a Service Desk Technician
Top 3:
- Troubleshooting (Microsoft Outlook, Office 365 and Exchange)
- Advanced understanding of software, hardware, and cloud services
- Multifactor Authentification and single sign-on tools
This will be a contract position with the possibility of coming on board full-time at the end of the contract.
Fully on-site position, M-F 8:00 - 5:00
This job will have the following responsibilities:
- Responsible for serving as a centralized point of contact for all technology needs.
- Support internal associates with application, computer, desk/soft phone, printer, and basic network related issues.
- Install workstations, laptops, printers, and other desktop related equipment.
- Regularly perform system audits
- Responsible for tracking, management, intake, and disposal of needs.
- Create comprehensive and clear technical documentation to effectively communicate complex concepts and procedures.
- Monitor ticketing queues and route/assign incidents and requests as needed.
- Handles Identity and Access Management; provisioning, maintenance, and disabling of user accounts and profiles.
- Ability to implement and support mobile device management (MDM) or endpoint deployment and management solutions such as InTune, JAMF, etc., to package and deploy applications and updates to supported endpoints.
- Contributes to the implementation and maintenance of Active Directory Group Policies and Local Group Policies to ensure endpoint hardening methodologies are achieved.
- Ensure the stable operation of desktop computers (Windows and macOS), accessories and peripherals following established guidelines and best practices.
- Knowledge of IT Service Management (ITSM) tools such as Jira Service Management, ServiceNow, ServiceDesk+, Remedy, Cherwell, etc.
- Provide knowledgeable insight, and suggestions, and able to support various audio/video setups in on-site conference rooms and off-site meetings.
- Independently assess and analyze complex application, network, and security-related issues, applying a high degree of expertise to make informed decisions.
- Demonstrate the ability to prioritize tasks effectively, exercise sound judgment, and take ownership of resolutions
- Make recommendations to optimize the performance of the IT Operations department and prevent future problems/issues from arising.
- Experience with remote monitoring and management (RMM) solutions, to support associates remotely and automate resolutions where applicable.
- Complete all other assigned duties and expectations.
Minimum Experience:
- 3 years related experience. Experienced in troubleshooting methods and procedures.
- Experience troubleshooting and support of hardware and software.
- Thorough understanding of Microsoft Windows and Macintosh Operating systems.
- Experience troubleshooting and supporting Microsoft Outlook, Office 365, and Exchange.
- Basic understanding of Multifactor Authentication and Single-Sign On tools.
Preferred Experience:
- 5+ years in a Service Desk role.
- Advanced understanding of server structures and Active Directory. Advanced understanding of software, hardware, and cloud services.
- Advanced understanding of security protocols including authentication, permissions, etc.
- Thorough understanding of deployment and management tools such as InTune or JAMF.
Preferred Certification/ License:
- CompTIA A+, Microsoft, Apple, Dell and/or HDI
Contact: agiuliano@judge.com
This job and many more are available through The Judge Group. Find us on the web at www.judge.com
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