Assistant Director of Housekeeping at The Chase Park Plaza at Sonesta Hotels International Corporation in St. Louis, Missouri

Job Description:

Job Description Summary

The Assistant Housekeeping Director assists in directing the housekeeping team to ensure clean, orderly, and attractive conditions of the hotel.

Job Description

Operational/Functional
• Work with Executive Housekeeper in supervising the housekeeping staff
• Establish standards and procedures for work of housekeeping staff. Schedule to ensure adequate service
• Inspect and evaluate physical condition of establishment
• Submit to Engineering & Management work orders for painting, repairs, furnishings, relocation of equipment, and reallocation of space
• Investigate new and improved cleaning instruments and methods
• Assist in selection and purchase of new furnishings
• Establish and maintain cost control systems for staffing linen inventories and cleaning supplies
• Enforce policies and procedures
• Ensure that quality services are rendered in meeting guest needs and that guest relations are enhanced
• Schedule staff according to labor standards and forecasted occupancy
• Maintain room quality based on resort objectives
• Monitor and maintain level of cleanliness in rooms, storage areas, laundry, restrooms and public areas
• May assist with other duties as assigned

Financial Management
• Assist the Executive Housekeeper in the development of the department's annual budget. Monitors performance against plan

Managing your Team
• Attract, retain, and motivate the best talent
• Ensure that employees are advised of deficiencies and instructed on corrective action.
• Ensure all staff is properly trained and has the tools and equipment needed to effectively carry out their respective job duties.
• Recommend and/or initiate salary, disciplinary, or other staffing/human resources-related actions in accordance with company rules and policies. Alert management of potentially serious issues.
• Responsible for monitoring, measuring, and recognizing performance of team members who directly report to the role and indirect reports
• Support, comply and promote company initiative, policies and guidelines.
• Handle employee issues in a professional and timely manner

Leading with Passion
• Responsible for ensuring success through the eyes of employees, guests, and owners
• Utilize and collaborate with resources across different departments and corporate office
• Capable of influencing employees to perform to their highest standard and establishing a trusting environment to enrich the culture
• Focus on the mission and well-being of the department, hotel, and company as a whole
• Lead by example and operate with integrity and respect
• Inspire your team to embrace and demonstrate our values and GUEST People Standards

Additional Job Information/Anticipated

Pay Range

• 3-4 years of hotel housekeeping experience


• Track record of delivering exceptional guest and client experience


• Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with guests, employees and third parties that reflects highly on the hotel, the brand and the Company.


• Reading and writing abilities are utilized often when completing paperwork and management reports, interpreting results, giving and receiving instructions, and training


• Mathematical skills, including basic math, budgeting, profit/loss concepts, percentages, and variances are utilized frequently.


• Problem solving, reasoning, motivating, organizational and training abilities are used often.


• May be required to work nights, weekends, and/or holidays.


• Excellent organizational skills


• Appropriate professional appearance and demeanor


• Proficient in Microsoft Word, Excel and PowerPoint

Benefits

Sonesta recognizes that benefits play a vital role in helping ensure the health and financial security of employees and their families. We offer a variety of benefits to our employees including:

• Medical, Dental and Vision Insurance


• Health Savings Account with Company Match


• 401(k) Retirement Plan with Company Match


• Paid Vacation and Sick Days


• Sonesta Hotel Discounts


• Educational Assistance


• Paid Parental Leave


• Company Paid Life Insurance


• Company Paid Short Term and Long Term Disability Insurance


• Various Employee Perks and Discounts

Upon submitting your application, please ensure you complete a full application in addition to attaching a resume. Incomplete applications received will not be considered.