Help Desk Support Specialist at Silgan Containers Mfg Corp in Grandview, Missouri

Job Description:

Stability.
Innovation.
We are Silgan.



Now hiring for a Help Desk Support Specialist in Grandview, MO




What we offer:

• Fair and competitive salary.


• A stable, reliable, and environmentally conscious company.


• Continuing education with opportunities for advancement.


• A comprehensive benefits package, including medical, dental, vision, and life insurance.


• 401(k) retirement savings plan.


• Paid time off.


• Paid holidays.


• Add-on benefits include pet insurance, telemedicine, and specialty programs to treat diabetes, hypertension, and more.

• Provide Level I & II support remotely via phone, using remote tools or onsite


• Troubleshoot software and hardware failures


• Setup HP desktops, laptops, thin clients, and Microsoft Surface Pro units


• Install hardware and peripheral components like docking stations, printers, keyboards, and monitors


• Load software packages such as networking components, operating systems, and office applications


• Prioritize and work on service desk tickets in the internal ticketing system


• Accountable for being part of an ongoing after-hours on-call rotation


• Develop and conduct various training and instruction for end users on OS and other applications


• Assist users in maximizing the use of computing systems


• Past retail and customer service a plus!


• Travel (national & international) may be possibility (5% - 10%)

• Associates Degree


• 2 + years of hands-on technical experience


• In lieu of a degree, 4 + years of hands-on technical experience required


• Mid-level experience troubleshooting Microsoft Office 7 and 2019, Active Directory Administration, and Virtualization Technologies


• Solid knowledge of Networking, Ethernet Cabling, TCP/IP, and DNS


• Experience troubleshooting Adobe, Standard & Professional software experience (Installation & Troubleshooting)

• America's largest metal food packaging producer.


• A company that strives toward sustainability by reducing our carbon footprint, selecting like-minded suppliers, and providing recyclable products.


• Silgan Containers has set sustainability targets through 2030 to source more renewable energy, reduce greenhouse gas emissions, and divert our waste from landfills to foster environmental stewardship.