Responsible for delivering clean linen carts to the floor, picking up dirty linen, and ensuring that inventory levels are sufficient. Maintains all linen records for reporting and accountability.
Job Specific Duties
Receives clean linen from laundry vendor and organizes in linen store room as per standard room set-up.
Collects soiled linen from departments and transports to central collection area.
Cleans assigned area in accordance with established procedures.
Cleans emergency spills and debris.
Manages in-house linen inventory levels for each department.
Counts all linen on unit carts and replenishes items to correct PAR levels.
Loads inventory on linen carts to be distributed to the units.
Interfaces professionally and effectively with NCHS staff; leadership, nurses, nurse managers, clinicians, etc.
Maintains the orderliness and cleanliness of the inventory room at all times, including dusting, wet mopping and light scrubbing of the floors.
Handles all routine duties and special calls for linen.
Ensures equipment is in good working order.
Ensures proper infection control procedures are followed.
Maintains all Linen Room records and reports via electronic software and/or downtime procedures (paper record-keeping).
Reports safety hazards and defects.
Attends meetings and training sessions as scheduled.
Minimum Job Requirements
Prior customer service experience
Knowledge, Skills, and Abilities
High school education or equivalent preferred.
Basic knowledge in use of computers and ability to learn appropriate software applications.
Demonstrates excellent customer service skills.
Ability to communicate effectively in English both verbally and in writing.
Able to input data and create basic reports.
Able to react calmly under stressful conditions.
Able to relate cooperatively and constructively with clients and co-work complex problems.
Able to maintain confidentiality of sensitive information.
Ability to follow written and verbal instructions to solve complex problems.