Director of Information Technology at DCI Donor Services in Nashville, Tennessee

Job Description:

DCI Donor Services (DCIDS) is looking for a dynamic and enthusiastic team member to join us to save lives!! Our mission at DCIDS is to save lives through organ donation and we want professionals on our team that will embrace this important work!! We are currently seeking a Director of Information Technology to direct the design of IT systems to maximize organizational efficiency and lead to more lives saved through donation. This position will be in Nashville, Tennessee and will provide strategic direction to all employees throughout the country. Travel to other locations will be required.

COMPANY OVERVIEW AND MISSION

For over four decades, DCI Donor Services has been a leader in working to end the transplant waiting list. Our unique approach to service allows for nationwide donation, transplantation, and distribution of organs and tissues while maintaining close ties to our local communities.

DCI Donor Services operates three organ procurement/tissue recovery organizations: New Mexico Donor Services, Sierra Donor Services, and Tennessee Donor Services. We also maximize the gift of life through the DCI Donor Services Tissue Bank and Tennessee Donor Services Eye Bank.

Our performance is measured by the way we serve donor families and recipients. To be successful in this endeavor is our ultimate mission. By mobilizing the power of people and the potential of technology, we are honored to extend the reach of each donor’s gift and share the importance of the gift of life.

We are committed to diversity, equity, and inclusion. With the help of our employee-led strategy team, we will ensure that all communities feel welcome and safe with us because we are a model for fairness, belonging, and forward thinking.

Key responsibilities this position will perform include:

1. Develops and leads the information technology strategies that support organizational goals and objectives. Ensures integrity and quality of data within the IT infrastructure to support operations, management and decision making. Actively participates in cross departmental initiatives ensuring data is efficiently organized, managed, and distributed.
2. Establishes and maintains an IT Strategic Plan and monitors progress and completion of its goals.
   1. Supports the company’s strategic plan and goals.
   2. Incorporates underlying and obvious technology needs.
   3. Supports business advantage by well managed IT.
   4. Manages all facets of IT to fall within the Strategic Plan.
   5. Develops and maintains “Best Practices” for organization.Works with key stakeholders across the organization to identify business requirements for IT systems.
3. Provides leadership and direction to assigned staff-including staff performance review, professional development, and monitoring staff activities. Acts as a coach, mentor, and consultant to assigned staff members. Responsible for IT staffing, performance, satisfaction, and team building through the employee development program.
4. Supports the team in utilizing project management methodologies when developing and deploying IT initiatives. Recommends and updates information systems policies, procedures, diagrams, and documentation. Monitors the success of technology solutions and adjusts technology plans and projects as needed. Actively manages IT projects with supporting documentation.
5. Responsible for operation of cloud computing environments, telecommunication systems, network systems, servers, desktop computers, laptops, applications, and all other related systems and equipment.
6. Safeguards the organization through managing the security of the organization’s systems including, but not exclusive of management of firewalls, virus software, systems patches, password maintenance and documentation, and security audits.
7. Ensures integration and utilization of external systems and agencies in the OPO and Tissue industry per company strategic and business direction (such as government/regulatory, hospitals, organizations, and agencies.)
8. Maintains system maintenance contracts, software licensing, and other related contracts and required licenses. Creates and maintains key vendor and/or consultant relationships that provide current and potential benefit to the organization. Negotiates and engages with vendors and leverage Service Level Agreements (SLAs) to improve quality and cost effectiveness of vendor services, while monitoring vendor performance and metrics.
9. Ensures company equipment, systems and services are compliant with business continuity plans and procedures. This includes designing and implementing disaster recovery processes and business continuity procedures for re-establishing servers, databases, and operating systems in the event of disruptions, both minor and catastrophic.
10. Drives education efforts to support company’s respect for and use of technology. Provides individual and group instruction and/or training as needed.
11. Other related job duties as assigned.

The ideal candidate will have:

• Bachelor’s degree
• Previous OPO and/or healthcare experience
• 5+ years in a senior IT leadership role
• Strong leadership and mentoring skills
• 5+ years project management experience
• Excellent communication and interpersonal skills with the ability to engage at all levels

We offer a competitive compensation package including:

• Up to 176 hours of PTO your first year
• Up to 72 hours of Sick Time your first year
• Two Medical Plans (your choice of a PPO or HDHP), Dental, and Vision Coverage
• 403(b) plan with matching contribution
• Company provided term life, AD&D, and long-term disability insurance
• Wellness Program
• Supplemental insurance benefits such as accident coverage and short-term disability
• Discounts on home/auto/renter/pet insurance
• Cell phone discounts through Verizon
• Monthly phone stipend

**New employees must have their first dose of the COVID-19 vaccine by their potential start date or be able to supply proof of vaccination.**

You will receive a confirmation e-mail upon successful submission of your application. The next step of the selection process will be to complete a video screening. Instructions to complete the video screening will be contained in the confirmation e-mail. Please note - you must complete the video screening within 5 days from submission of your application to be considered for the position.

DCIDS is an EOE/AA employer – M/F/Vet/Disability.

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