Segment Quality Lead at Garmin International in Olathe, Kansas

Job Description:

Overview

We are seeking a full-time Segment Quality Lead in our Olathe, KS location. In this role, you will be responsible for implementing basic quality tools and methods and providing program management for Voice of the Customer metrics across Engineering and other internal departments for the business segments.

Essential Functions

• Drive resolution of customer issues across functional areas and work with product teams, suppliers and /or manufacturing to move issues to completion.


• Represent the customer experience and product performance for released products to our business.


• Support product development, testing, user experience and return processes for continuous improvement with appropriate sense of urgency.


• Investigate Warranty returns by participating on cross functional teams of Engineering, Materials, Manufacturing, Customer Repair, and Process Engineering staff to identify and implement process and design improvements in order to continuously improve product quality


• Understand and apply quality tools to aid in data management and issue resolution


• Document and communicate lessons learned across functional teams


• Participate in development of process FMEA, Control Plans, capability assessments, and measurement systems analysis


• Support root cause analysis of recurring quality failures and implementation of process and design improvements


• Lead reviews with business leadership for product quality objectives and support implementation and verification techniques


• Develop good relationships between the various team(s), other Garmin teams/departments ans external entities (e.g. customers, suppliers, etc.) including Garmin teams around the world.


• Act as the single point of contact for Voice of the Customer related communications within the organization


• Know and understand organizational needs and quality objectives to support alignment throughout project lifecycles


• Know and understand Product Quality procedures, processes and metrics


• Apply Garmin's Mission, Vision, Values and Quality Policy and enthusiastically exhibit a desire to see Garmin succeed


• Understand Garmin's Mission Statement as well as Quality Policy

Basic Qualifications

• Bachelor's degree in Engineering or related Engineering technical field


• Outstanding academics (cumulative GPA greater than or equal to 3.0 as a general rule) with the demonstrated ability to apply learned knowledge


• Demonstrated ability to complete project management tasks


• Must be detail-oriented and have the ability to work effectively with minimal supervision


• Must possess the ability to operate effectively within a team environment and work across functional and organizational boundaries


• Demonstrated ability to implement quality improvement tools in a team environment


• Ability to prioritize and multi-task in a flexible, fast paced and challenging environment


• Must demonstrate highly developed verbal, written, and interpersonal communication skills


• Must be team-oriented, possess a positive attitude and work well with others


• Driven problem solver with proven success in solving problems


• Excellent time management and follow-up skills


• Strong analytical and organizational skills, with keen attention to detail


• Must demonstrate flexibility and a commitment to meeting deadlines


• Must demonstrate the ability to deal with confidential company matters


• Demonstrated proficient computer skills in Microsoft Word, Excel, PowerPoint, and Access


• Experience with business intelligence and reporting tools

Desired Qualifications

• Previous work or internship experience in a quality engineering role


• Experience with business intelligence and reporting tools

Garmin International is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, veteran's status, age or disability.

This position is eligible for Garmin's benefit program. Details can be found here: Garmin Benefits

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