Move - In Coordinator at The Aspenwood Company in Richmond, Texas

Job Description:

The Aspenwood Company has opportunities for a full-time Move - In Coordinator at our Clayton Oaks Living location an Assisted Living with Memory Care senior community.
The Move-In Coordinator, under direct and indirect supervision, assists with the pre- and post-move in planning and execution of new resident assimilation.
Pre Move-In
Contact (meet or call) family immediately after sale for introduction and coordinate Move-In process.Assist family and resident with all Move-In logistics (except care issues).Perform pre-check of the apartment and follow-up on any readiness issues.
Post Move-In
Greet Resident/Family on Move-In day.Ensure staff aware of new resident - Notify Nurses and Caregivers.Provide "Hand Holding" for Resident/Family as required.Provide Resident/Family a brief orientation to the apartment and surroundings.Update with the Family within 24-48 hours of resident Move-In.Provide back-up support for Community Tours. This includes knowing the features, advantages, and benefits of the communitys service programs well enough to present this information and tour customers.
General
Assist Director of Sales & Marketing with calls to prospective residents and tours of the community to meet sales goals.Inform prospective families and referral sources about how services and programs can meet their needs.Respond promptly to every telephone call or in-person inquiry from all referral sources, prospective residents, and families.Provide appropriate community and company information to anyone who inquires.Maintain minimum supply level of promotional packets and move-in packets.Maintain unit inventory and readiness list current each day.Provide data entry support using SHERPA System.Convert working files to permanent files.Member of the communitys emergency response team.Maintains a professional appearance and good personal hygiene per company policies.Assist with planning and production of community events as requested.Participate in outside professional networking events.Provides follow-up with prospects including home visits.Other duties as assigned.
EOE/M/F/D/V