Digital Product Management Director at Cigna in Bloomfield, Connecticut

Job Description:

As a member of the Provider Digital Product Team, you will join a team transforming health care and health services for over 170M people worldwide. Our product team is constantly innovating and expanding into new verticals and capabilities, while building and maintaining some of the best-in-class healthcare brands and products on the market. As a Digital Product Manager, you will lead, directly or indirectly, a cross-functional team of technologists including strategist, designers, researchers, content strategists, analysts, and other digital experts to deliver impactful digital solutions that transform care of health for those we serve. This position will report to the Digital Provider Product Senior Director.

The Digital Product Manager understands business and technology objectives, communicates the product vision and roadmap, and prioritizes and translates needs into requirements to ensure that expected outcomes are achieved. This role will focus primarily on the Cigna for Health Care Providers portal. CHCP offers providers the ability to perform critical administrative activities and exchange relevant health plan information throughout the patient's journey.

You'll partner with and influence all facets of the business including sales, marketing, operations, legal, risk, compliance, and cyber to drive bold strategies that define the trajectory of our user experience while shaping our product culture. You will remove roadblocks and act as a leader who puts team(s) above self to enable the delivery of truly differentiated digital products and experiences to the market, unlocking value for end users, clients, and our business alike.

We value our talented employees, and whenever possible strive to help one of our associates grow professionally before recruiting new talent to our open positions. If you feel this open position is right for you, we encourage you to apply! Our people make all the difference in our success.

About You:

• You have at least 10 years of professional experience managing software products through launch and iteration or related functions, experience in healthcare, insurance or a related space strongly preferred.


• Demonstrated results in being able to think strategically, anticipate future consequences and trends, and incorporate them into both a short-term and long-term strategic plan.


• Human Centered: You extract non-obvious customer needs, synthesize research to gain a deep understanding and narrow definition of a problem.


• Business Acumen: You help the business understand what levers within technology they can or should pull in pursuit of outcomes against business strategy. You can seamlessly change your communication style depending on your audience.


• Technology Driven: You have experience working with Agile development teams building high-quality consumer products.


• Leadership: You build strong relationships, manage expectations, and effectively communicate product updates and progress.


• People Focused: Developing others is one of your highest callings. You mentor others, create effective team connectivity and conditions for team success, you share best practices. Ability to facilitate difficult discussions, prioritization of competing interests, managing both strategic and tactical interests.


• Driver: You create, flex, and evangelize a roadmap.


• Growth Mindset: You lead with curiosity, are open to feedback, are open to (and encourage) failing fast, and know you have never learned it all. Demonstrated experience incubating innovative ideas.


• Stra-tactical: While focused on delivery, you are sharing back with your strategy partners what you are seeing "on the ground" to help influence roadmaps, changes in product/feature direction.

What You will Achieve:

• Manage and mentor a team of Product Owners who drive the day-to-day tactical execution of product development.


• Define and deliver compelling product roadmaps based on business objectives, customer needs, technology priorities and strategic opportunities.


• Work closely with customer-facing teams to define execution strategies and help them understand product positioning and key benefits.


• Translate business and operations problem statements and solution hypotheses into Epics or other forms of requirements, ensuring clear acceptance criteria and measurable success metrics.


• Put into practice problem-solving and analytical skills, including experience interpreting data, sometimes with limited context and direction.


• Contribute to cross-functional stakeholder problem solving with business, engineering, and architecture to develop the best solution options.


• Ensure product performance by establishing, regularly monitoring key metrics, and sharing key metrics as a checkpoint to validate monitoring.


• Proactively identify and resolve blockers (including technical and resourcing) to achieve product business objectives.


• Work closely with data management and analytics teams to ensure data integrity and implementation of user analytics tracking.


• Ensure technology needs and product health of your products are addressed regularly, ensuring that you are not creating tech debt by focusing on feature enhancements only.


• Communicate complex technical information in a condensed manner to various stakeholders verbally and in writing.


• Ensure the team's work creates iterative value (e.g., supports the completion of MVPs/Epics in concert with other teams).


• Continually build your product, technical and industry knowledge.


• Leverages agility tools (e.g., Jira) and implements strategies to optimize team performance and achieve overall department objectives (e.g., manage story aging, manage WIP, epic size/throughput, etc.).


• Partner with peer Product Managers and share best practices with the product team.

If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

For this position, we anticipate offering an annual salary of 147,000 - 245,000 USD / yearly, depending on relevant factors, including experience and geographic location.

This role is also anticipated to be eligible to participate in an annual bonus and long term incentive plan.

We want you to be healthy, balanced, and feel secure. That's why you'll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you'll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k) with company match, company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year and paid holidays. For more details on our employee benefits programs, visit Life at Cigna Group .

About The Cigna Group

Doing something meaningful starts with a simple decision, a commitment to changing lives. At The Cigna Group, we're dedicated to improving the health and vitality of those we serve. Through our divisions Cigna Healthcare and Evernorth Health Services, we are committed to enhancing the lives of our clients, customers and patients. Join us in driving growth and improving lives.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you require reasonable accommodation in completing the online application process, please email: SeeYourself@cigna.com for support. Do not email SeeYourself@cigna.com for an update on your application or to provide your resume as you will not receive a response.

The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.