IT Analyst Intern at Montrose Environmental Group Inc. in Santa Ana, California

Job Description:

ABOUT YOU



Are you passionate about proposal writing, price quote responses, and committed to leading new ideas and pathways? If the answer is, "Yes!" then we have an exciting Summer opportunity for you as an IT Analyst Intern out of our Santa Ana, CA office.


Who are we? We areMontrose, a global environmental services provider offering environmental planning and permitting, measurement and analytical services, and environmental resiliency and sustainability solutions. Our qualified engineers, scientists, technicians, associates, and policy experts are proud of our collective expertise and the collaborative nature of our approach to helping clients. We strive to optimize environmental resiliency to effectively complement our clients' decision-making and operations and efficiently fulfill their project requirements.


We have over 90 offices across the United States, Canada, Europe, and Australia and over 3,500 employees - all ready to provide solutions for environmental needs.



WHAT WE CAN OFFER YOU



Our Mission is: To help protect the air we breathe, the water we drink, and the soil that feeds us, and is supported by our Principles: We Value Our People, We Value Our Community, We Value Our Clients, We Value Our Shareholders. We care for the well-being of our people and offer:

• Mentorship and professional development resources to advance your career.
  
  


• Direct exposure to our industry's leading experts who are solving the world's toughest environmental challenges.
  
  


• An entrepreneurial environment where you can learn, thrive, and collaborate with talented colleagues.
  
  


• Opportunities to engage and contribute in our various employee resource groups.
  
  


• Competitive compensation package: up to $20 per hour
  
  

A DAY IN THE LIFE



As a member of the IT team, this role will be responsible for a full range of activities including:

• Provides day-to-day general support for a large enterprise to deliver technical support to customers, resolve technical issues, and escalate issues as appropriate.
  
  


• Communicates effectively with employees at all levels within the organization, and act as a liaison between the Information Technology (IT) team and local users.
  
  


• Provides IT assistance and support for incoming queries and issues related to computer systems, software, hardware and licensing.
  
  


• Diagnoses and resolves technical issues in-person, via phone, and through email correspondence while maintaining detailed records and documentation.
  
  


• Responds to all assigned tickets via the Company's internal ticketing system to ensure internal customers are assisted in a timely and professional manner, while escalating issues that require additional expertise and/or signoff.
  
  


• Installs, deploys, and repairs desktops, laptops, and mobile devices to users.
  
  


• Creates and terminates user accounts as needed, in accordance with ITIL and internal narratives.
  
  


• Performs other duties as assigned.
  
  

NECESSARY QUALIFICATIONS



To perform this job successfully, individuals must be able to perform each duty and responsibility satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

• High school diploma/GED
  
  


• Actively working towards a career in Information Technology or Computer Science
  
  


• Exceptional fluency in English; strong communication and interpersonal skills
  
  


• An understanding of Microsoft Office software, Google G-Suite and/or PC programs
  
  


• Strong problem solving and analytical skills
  
  


• Solid organization and time management skills
  
  


• Effective verbal and written communication skills
  
  


• Able to lift up to 30 pounds
  
  

The above statements are intended to describe the general nature of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties and skills required of employees so classified. If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact 949-988-3500 or careers@montrose-env.com for assistance.



MAKE THE MOVE



From comprehensive air measurement and laboratory services to regulatory compliance, emergency response, permitting, engineering, and remediation, Montrose delivers innovative and practical design, engineering and operational solutions that keep its clients on top of their immediate needs - and well ahead of the strategic curve.We are a fast-paced and dynamic team. At Montrose, you are your own boss, but you will get tons of guidance and plenty of support from talented, super-smart colleagues. Therefore, if freedom, autonomy, head-scratching professional challenges attract you, we'd love to speak with you.


Want to know more about us? Visit montrose-env.com and have fun!


Montrose is an Equal Opportunity Employer. Montrose is committed to recruiting and hiring qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status. Montrose is committed to providing access and reasonable accommodation in its employment for individuals with disabilities. Apply Now