CX Software Engineer at Cable One Inc. in Phoenix, Arizona

Job Description:

Job Description:

At Cable One and our family of brands, we keep our customers and associates connected to what matters most. For our associates, that means: a thriving and rewarding career, respect for the communities where they live and work, a focus on health and wellness, an excellent work/life balance, and an open and inclusive workplace.

The Customer Experience Software Engineer I a ssists with the design, development, maintenance, testing and evaluation of software and computer systems. Works cross-functionally to understand business requirements, evaluate alternative approaches and ensure software and systems are designed to facilitate accessibility and ease of use. Incorporates state-of-the-art concepts and practices to facilitate system functionality and continuous improvement.

We are a collaborative team with a culture of continuous learning and development. Software Engineers work closely with the PMO, OCM, Customer Ops, DevOps, Software and App Dev Engineers, and Vendors on project design, development, QA, implementation, and operations hand offs. Focuses heavily on design, and integration testing on our cloud-based applications.

We also work closely with our peer CX Analytics team to identify opportunities to streamline and enhance customer and customer support tools, services, and processes. Leveraging Change Management methodologies to effectively communicate and create awareness of CX driven change initiatives with our service/tool customers and stakeholders.

What you will do to contribute to the company's success

• Leverages Software Engineering concepts, practices and methodologies to:


• Perform standard Software Engineering duties, including:
  
  
  • Identifying and automating manual tasks,
  
  
  • Converting legacy code to new code,
  
  
  • Creating detailed plans for migrating legacy tools and systems to new / unified systems and language,
  
  
  • Identifying network, server or software bottlenecks,
  
  
  • Ensuring application of secure coding practices,
  
  
  • Performance testing and identifying / resolving discovered issues.
  
  
  
  


• Assists with writing unit and system tests to provide coverage for common code paths.


• Applies industry and company Software Engineering standards, policies and guidelines.


• Designs pragmatic solutions with product managers and stakeholders.


• Refactors legacy code into modern application patterns.


• Tests unit and integration for new platform services and features.


• Evaluates system design/architecture for cost, efficiency, and customer (subscriber & frontline associate) utilization.


• Assists with special projects as assigned.

Qualifications

• Progressive experience in software development, managing software applications required.


• Experience managing applications using Oracle, Java/.NET.


• Experience in managing large-scale software release deployments and upgrades preferred.


• Understanding of software development and deployment processes: requirements analysis, design, development, testing, deployment and troubleshooting required.


• Passion for learning and mentoring.


• Passion for troubleshooting problems and determining root-cause.


• Comfortable working in an agile/scrum environment.


• Comfortable working with remote team members.


• Comfortable working with cloud infrastructure.

Core Competencies

• 
  Committed: Values each customer, while working hard to keep their business and support our communities.


• 
  Helpful: Delivers support in the ways that are most useful to our customers and addresses their needs with expertise , respect, and empathy.


• 
  Proactive: Understand what our customers need, and actively works to make their relationship with use seamless, easy, and rewarding.


• 
  Personal: Knows our customers well, and tailors our communications and interactions to address their needs and expectations.

Benefits

Cable One and our family of brands appreciates the role our associates play to help the company grow, and in return an excellent benefits package is offered to our associates to recognize the importance of their contributions, such as:

• Medical, dental, and vision plans - start when you start!


• Life insurance (self, spouse, children)

• Paid time off (vacation, holiday, and personal/sick days)


• 401(k) - 100% company match starts day 1 of employment (up to 5% of eligible compensation)


• Group Legal plan with Identity Theft Protection

Additional Perks

• Tuition reimbursement (up to $5,250 on 1st year)


• Annual community support to various organizations across the U.S.


• Associate recognition & awards programs


• Advancement opportunities


• Collaborative work environment

• FREE Cable One services for associates who live in a serviceable area


• Up to $75/mo. Stipend for cable/internet services (Phoenix associates only)


• Remote Access to select premium channels (Cable One, Sparklight , Cable America and ValuNet Fiber Only)

We're an Award-Winning Organization!

• Forbes' "America's Best Midsized Employers" 2021-2023

Our Commitment

Diversity lies in the communities we serve and among the associates who dedicate themselves to ensure our continued success. Here at Cable One and our family of brands, we believe it is our individual and unique talents, backgrounds and perspectives that, when combined, truly make us an unstoppable force. "Stronger Together" is not just a verbal cue, it is the motto that our associates live by, exemplify, and embody each and every day.

Cable One and our family of brands is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to, among other things, race, color, religion, sex, sexual orientation, gender identity, national origin, age, status as a protected veteran, or disability.

Pre-hire Processes

Cable One and our family of brands is committed to keeping our associates and customers safe. Job offers are contingent upon the results of background, drug screening, and reference check. Only after successfully passing these pre-hire clearances are individuals approved for hire and ready to start their successful and rewarding career.

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