Service Administrator at Envirocon, Inc. in Spokane, Washington

Job Description:

The Service Department Administrator works under the supervision of the Service Manager and is responsible for all service department office procedures and other tasks as assigned. Qualified applicants will possess a professional, confident presence with a focus on accuracy, attention to detail, prioritization of demands, timeliness and initiative.

The hourly pay range for this position is: $22.80 to $25.00. This is a non-exempt position and is eligible for overtime. Required Skills/Requirements:

• Applicant must be reliable, punctual and flexible
• Strong computer skills required
• 10-key skills required
• Exceptional customer service
• Effective verbal and written communication skills
• Must possess a strong work ethic
• Strong organizational skills and detail oriented
• Must have excellent time management skills
• Ability to handle heavy workload

Education/Experience:

• High School Diploma or equivalent
• Minimum 3 years' experience in equipment or auto industry is helpful but not required
• Mechanical knowledge or experience is helpful but not required
• Strong computer knowledge and proficient in Microsoft Office products

• Maintain and track work orders; see the process through from open to close.
  
  
  • Open work orders
  • Enter work order stories and other relevant data as it relates to the service/repair
  • Draft work orders for review and manager approval
  • Close and invoice completed work orders
  
  
  • Obtain customer PO's when required
  • Mail finalized customer invoices
  • File completed work orders
  
  

Organize and submit the necessary documentation to the Warranty Department to ensure claims are filed within the designated time frame.

Key Technician's timecards daily.

• Reconcile time on a weekly basis and submit completed report to the Payroll department bi-weekly

Key Technician's and other service department personnel's expenses.

Coordinate monthly shop safety and quarterly safety committee meetings.

• Attend, transcribe and distribute minutes

Run and update weekly reports.

• Open warranty work orders
• Oldest 50 work orders

Maintain other Service Department records.

• Annual service truck and crane inspections
• Technician safety glasses and boot reimbursements
• Technician tool inventories

Utilize MSDSonline to manage and maintain branch's safety data sheets.

• E-binder maintenance, flash drive updates and new products

Effectively and professionally communicate with all Modern Machinery employees, customers and vendors.

Ability to work with limited supervision.

Perform other job-related duties as assigned by your manager.

The responsibilities described above are the general nature and levels of work performed but are not intended to be a complete comprehensive list of all the duties, activities, and responsibilities required of job incumbents. Responsibilities, duties, and activities may change at any time with or without notice.

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