Service Technician Level 3 at Samuel, Son & Co. (USA) Inc. in Pittsburgh, Pennsylvania

Job Description:

Job Summary and Scope:

Having demonstrated an ability to advance within the Field Service department or having prior experience sufficient for this position, the Field Service Level II position responsibilities will include various levels of ability in the functions of a Field Service Technician.  A Level III Tech will be capable of servicing a considerable level of equipment types and models and maintain a high ability in secondary skillsets including PLC logic controllers, Automation controls, Electrical Troubleshooting, Pneumatic and Hydraulic experience, and gains in overall personal development. Level III technicians will continue to focus on training to advance towards a senior level position but will be fully capable of also doing field and internal work with little to no supervision. Responsibilities for the position will include Field Service, Installation support, Training, and other related aspects concerning the equipment Sold and Serviced by Samuel Packaging Systems Group and its affiliates. 

Here are some of the great benefits that we offer:

• Competitive wage


• Paid vacation 


• 3 medical plan options; including HDHP Plan with NO employee contributions and HSA seed money!  


• 401k Plan; Pre-tax and Roth deferral options and fully vested company match 


• Opportunity for career stability and growth


• Tuition reimbursement program

Job Responsibilities 

• Proficient in Field Service activities concerning assigned relevant equipment sold by SPSG 


• Responsible for continuous growth as a representative of Samuel PSG. 


• Active in the advancement of products/Service marketed by SPSG 


• To work directly with Sales, Marketing, and Design teams on projects, demonstrations, trials, and other market related task as assigned by supervision. 


• To participate/assist in training initiatives throughout the department. 


• To participate in Lean initiatives and other developmental projects. 


• To hold responsibilities and be accountable for assigned field projects. 


• To travel to and work remotely in customer and SPSG locations, including requirements in USA, Canada, and abroad.


• Maintain and follow paperwork and reporting guidelines. 


• Manage travel schedule to minimize company costs. 


• Good intercompany and customer relationships 


• Maintain company vehicle, ensuring cleanliness and compliance with recommended schedules.


• Professional attire and behavior in representing SPSG 


• Other as assigned by Management 

Skills / Experience / Education Requirements: 

• Minimum Associates Degree in related Engineering field and/or technical school equivalent.  Other training and experience considered in certain situations.


• Favorable completion of Level II training and advancement requirements as set forth by management or experience approval certification by Manager.


• Level 2 completion of the incentivized advancement program as applicable.


• Favorable Performance evaluation history. 


• A minimum of 2 Years’ experience on equipment marketed by Samuel PSG.


• A minimum of 2 years’ experience as a Field Service Technician.


• Experience in automated controls as pertaining to Strapping equipment manufactured and/or marketed by SPSG.


• Maintain a continued willingness to learn and participate in departmental initiatives. 


• Capable of interpreting, and troubleshooting blueprints, electrical, pneumatic/hydraulic schematics.


• Demonstrated ability to handle stressful and challenging situations.


• Demonstrated ability and willingness to make acceptable judgment calls and decisions.


• Demonstrated ability to provide good communication both verbal and written as required.


• Demonstrated ability to be a Self-motivated individual that can work well with others or with little to no direct supervision.


• Demonstrated ability to be detail oriented and reliable to maintain customer equipment.

Working Conditions / Physical Requirements:

• May require working weekends, holidays, and overtime as needed.


• Requires availability for travel on short notice.


• Overnight travel expectation is up to 50%, but may exceed that in certain situations.


• Must be able to work in varies work conditions such as extreme temperatures, hot and cold environments


• Must be able to work safely around automated equipment with little to no supervision while following all company and customer safety policies.

SAMST