Manager, Behavioral Health Services at Signature Health, Inc. in Lakewood, Ohio

Posted in Nonprofit - Social Services 2 days ago.

Type: Full-Time

Job Description:

Manager, Behavioral Health Services

Are you looking for an organization where you can grow while making a positive impact on people's lives? At Signature Health, our purpose is to provide integrated healthcare for our community specializing in patients with mental illness and/or addiction because we want people to realize their highest potential.

Our core values are the foundation of who we are:

  • People First mindset where we honor our colleagues and patients

  • Striving for Excellence in our work each day

  • Can Do approach where we roll up our sleeves in response to opportunities and challenges

In addition to a rewarding career, as a full-time employee, you will have access to the following employer/employee paid benefits:

Full Time:

  • Medical, Dental, Vision

  • Robust earned paid time off program (PTO)

  • 401k match

  • Various Life Insurance Options

  • Short- and Long-Term Disability (Not applicable for school-based employees)

  • Federal Loan Forgiveness Program (available on eligible on roles)

  • HealthJoy - no cost medical and mental health online resources available Day 1 (coverage extends to family members living in the same household)

  • Tuition & Professional Development Assistance

If you value the people around you, strive to be the best version of yourself and have a can do mindset, then Signature Health could be the best place for your next career. Read below on how you can make a difference in our community and apply today!



Reporting to the Director, Behavioral Health Services, the Manager, Behavioral Health Services will contribute to client access, engagement, and positive behavioral health outcomes for clients. You will champion an individualized, client-centered approach. You will have responsibility for managing the work of the Behavioral Health Counselors and Case Managers ensuring the quality of and commitment to treatment plans by the behavioral health staff at your assigned location.


  • Effectively manage and oversee the daily objectives of the Behavioral Health team at your assigned location.

  • Be actively engaged when overseeing your team member’s individual performance which should include ongoing coaching, development, and meeting objectives through the annual review process.

  • Lead by example by provide ongoing communication, teaching, and training to team members.

  • Actively lead team meetings and process improvement initiatives to continuously improve work productivity, quality and efficiency of the team.

  • Plan and oversee all client care operations and programs including the development of treatment plans and documentation/progress notes.

  • Provide leadership to the behavioral health services staff through appropriate decision-making, work assignment allocations, supervision, reviews, consultation, training and support.

  • Assist in resolving client grievances related to the Behavioral Health team.

  • Provide expertise to team members when dealing with crisis intervention.

  • Ensure behavioral health staff practice is within scope of their respective licensing/certifying boards.

  • Provide the team with clinical training opportunities for continuous development.

  • Monitor compliance to legal guidelines, internal policies and quality standards; ensures maintenance of clinical documentation of behavioral health staff in accordance with OMHAS standards.

  • Assist in the strategic planning and implementation of growth strategies for behavioral health services at your assigned location.

  • Establish and maintain excellent community relationships and serves as a community representative for Signature Health’s behavioral health services for that site.

  • Comply with all agency policies and procedures.

  • Maintain all aspects of HIPAA, promoting patient confidentiality and right to privacy.

  • May be required to perform telehealth services as determined by Signature Health.

  • Adherence and completion of compliance training provided by Signature Health.

  • Responsible for and completes all productivity/documentation requirements.

  • Participate in all assigned staff meetings and staff development programs.

  • Demonstrate appropriate attendance and punctuality in adherence with Signature Health policies.

  • Other duties as assigned.


  • Master’s Degree required.

  • Valid unencumbered license in the state of Ohio required; Licensed Independent Social Worker (LISW) or Professional Clinical Counselors (PCC) required.

  • 7-10+ years of experience in the Behavioral Health field required.

  • 3-5+ years of supervisory or management success preferred.

  • Extensive experience in the treatment and care of children, adolescents and/or adults with mental health and substance use issues.

  • Strong clinical skills in developing treatment plans, writing progress notes and conducting psychosocial assessments.

  • American Heart Association (AHA) Basic Life Support (BLS) certification required.

  • Proficiency in Microsoft Office products.


    • Work is normally performed in a typical interior/office/clinical work environment.

    • While hours of operation are generally standard, flexibility to work evenings and extended hours may be required.

    • Requires periods of sitting, standing, telephone, and computer work. 

    • Hearing: adequate to hear clients or patients in person, over the telephone or through telehealth technology.

    • Speaking: adequate to speak to clients or patients in person, over the telephone or through telehealth technology.

    • Vision: Visual acuity adequate to perform job duties, including reading information from printed sources and computer screens.

    • Physical effort required: occasional lifting and carrying items weighing up to 15 pounds, unassisted.

    • Possible exposure to blood borne pathogens while performing job duties.

    • Frequent bending, reaching, and repetitive hand movements, standing, walking, squatting and sitting, with some lifting, pushing and pulling exerted regularly throughout a regular workday.

    • Sufficient dexterity to operate a PC and other office equipment. 


      This Success Profile is not an exhaustive list of all functions or requirements that you may be required to perform; you may be required to perform other job-related assignments as requested by your supervisor or the company. You must be able to perform the essential functions of the position satisfactorily; however, if requested, reasonable accommodations may be made to enable you to perform the essential functions of this job, absent undue hardship. Signature Health may revise this Success Profile at any time, with or without advanced notice. 

      All employees of Signature Health are required to comply with the Signature Health Annual Influenza Vaccination Policy. This policy requires employees to obtain an annual flu vaccination. A medical and/or religious exemption may be submitted for review by the Signature Health Review Committee. Exemption requests are not guaranteed to be approved.  Signature Health is a drug-free workplace. After receiving a conditional job offer, all applicants must successfully pass a pre-employment drug screen.


      Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
      The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)


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