Representative Patient Access at Tower Health in West Reading, Pennsylvania

Job Description:

Job Summary



The Patient Access Representative (PAR) is responsible for patient registration, scheduling, customer service and clerical support. Duties include accepting, recording and verifying insurance information, processing preauthorization requests, collecting copays and account balance payments, scanning documents into EMR and other administrative tasks related to the efficient operations of the department.


Incumbents must ensure contact with patients, families, the community, vendors, coworkers and physicians is carried out in a friendly, courteous, helpful and considerate manner. The PAR is also expected to complete other responsibilities in an accurate and timely manner as needed or assigned.



Full Time Position, 7:00AM - 3:30PM with weekend and holiday rotation required




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Qualifications




Education Requirements

• High School Diploma - OR - GED - OR - Relevant experience may be considered in lieu of education

• Prefer Registration experience


• Customer service experience

• BLS Certification - Based on department


• CPR Certification - Based on Department

• Customer Service Skills


• Detail Oriented


• Excellent Communications Skills


• Excellent Interpersonal Skills


• General Clerical Skills


• Microsoft Excel


• Microsoft Outlook


• Microsoft PowerPoint


• Microsoft Word


• Multi Line Telephone Operational Skills


• Organizational Skills