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Customer Service Representative at Cigna in FRANKLIN, Tennessee

Posted in General Business 7 days ago.

Type: Full-Time

Job Description:

Summary of Position

Transform healthcare and contribute to our industry-leading organization as a Customer Service Representative. Our Customer Service Representatives are dedicated team members who excel at customer service, helping us elevate our Patient Care to new heights. In this crucial role, you are on the front lines with patients, responding to phone inquiries and addressing each with care, detail, and most importantly, empathy.


  • Help patients understand their pharmacy benefits better. Use the knowledge you

  • gain from training, your problem-solving skills and support from your team answer patient calls effectively.

  • Help us keep track of our patient interactions. While on calls, use your expert

  • listening skills to get to the heart of a patient's question quickly and document all interactions in real-time.

  • Ensure patients are equipped with the best advice. Identify and empathetically

  • address patient concerns and, if necessary, escalate appropriately.


  • High School Diploma or GED required

  • 1+ year of customer service/call center experience highly preferred

  • General PC knowledge including Microsoft Office

  • Excellent communication skills (verbal and written)

  • Training Schedule: Mon. - Fri. 8:00am - 5pm CST

  • Post-Training Schedule: 10:00am - 7:00pm CST

**Must be 50 miles from**

Memphis TN, Orlando FL, Warrendale PA, St Louis MI,

If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

About Evernorth Health Services

Evernorth Health Services, a division of The Cigna Group, creates pharmacy, care and benefit solutions to improve health and increase vitality. We relentlessly innovate to make the prediction, prevention and treatment of illness and disease more accessible to millions of people. Join us in driving growth and improving lives.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you require reasonable accommodation in completing the online application process, please email: for support. Do not email for an update on your application or to provide your resume as you will not receive a response.

The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.

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