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IT Support Manager - onsite position at Blossman Gas, Inc in Ocean Springs, Mississippi

Posted in Other 30+ days ago.





Job Description:

Blossman Gas & Appliance, one of America's largest, independent propane companies has the immediate need for an IT Support Manager at our Home Office in Ocean Springs, MS. Our company was founded in 1951 at a single location in Gulfport, MS. We have steadily grown over the years to now include more than 1,100 employees serving 150,000 customers from more than 85 retail locations in 13 states. We continue to be an industry leader in safety, technology, and the broad utilization of propane---a safe, reliable, domestic fuel option for homes, businesses, and fleets. We sell, install, and repair all types of gas appliances and equipment which continue to be a growing portion of our business. Fleet fuel (AutoGas) continues to provide steady growth as well as we support our fleet customers throughout North America.


Our dedicated Support Team provides continued service delivery for hardware support in a professional, effective manner. The role of IT Support Manager is critical in maintaining high levels of customer satisfaction, technical support quality, and team performance. This in-person position is responsible for managing daily operations, providing technical expertise, and leading the Support Team to resolve issues promptly and effectively.


Key responsibilities include:


  • Lead and manage the IT Support Team including providing guidance, coaching, and ensuring performance levels are met

  • Oversee the delivery of excellent customer service to our internal and external customers including the prompt and professional resolution of issues and queries

  • Provide advanced technical expertise and support for hardware issues and network-related problems; regularly troubleshoot complex issues; develop best practices for efficient technical support

  • Oversee the installation, maintenance, and repair of hardware equipment such as computers, servers, printers, and peripherals

  • Process improvement and documentation including developing SOP's and analyzation of support metrics to identify areas for improvement

  • Work closely with other IT teams to ensure seamless service delivery; collaborate with other company teams to implement new projects and initiatives

  • Communicate effectively and timely with senior management when providing updates and reports on support operations and performance

  • Manage the IT Support budget, monitor expenses, and evaluate performance of new hardware and support tools for cost benefits and savings opportunities

The position qualifications include:

  • Earned bachelor's degree in IT, Business, Computer Science, or other related field

  • Five plus years of experience in IT support, with at least two years in a managerial role

  • Strong technical knowledge of hardware and networking systems

  • Excellent customer service skills; ability to resolve conflicts; eagerness toward finding solutions to help the end user

  • Proven leadership and team management skills

  • Effective communicator; strong interpersonal skills and emotional intelligence

  • Ability to thrive under pressure while handling multiple priorities

  • Proficiency with MS Office tools and MS Teams

  • Ability to live within a commutable distance from Ocean Springs, MS


  • The position includes a competitive salary, benefits, and annual profit sharing opportunity. Some key benefits include:


    • Medical, dental, life, and vision insurance

    • 401(k) with company match

    • PTO (we want you to balance your time contributing here with time spent being with family and pursuing interests)

    • Ongoing professional development and career advancement opportunities

    • Vacation home opportunities in fun places such as Destin and Amelia Island, FL / Myrtle Beach, SC / Carolina Beach, NC / and Gatlinburg, TN area

    To apply, please submit your application through our career site located at https://www.blossmangas.com/company/careers


    Blossman Gas is an Equal Opportunity / Veterans / Disabled friendly employer. We are a drug-free workplace.



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