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IT Delivery Lead at TriWest Healthcare Alliance in Phoenix, Arizona

Posted in General Business 30+ days ago.

Type: Full-Time

Job Description:

We offer remote work opportunities (AK, AR, AZ, CA, *CO, FL, *HI, IA, ID, IL, KS, LA, MD, MN, MO, MT, NE, NV, NM, NC, ND, OK, OR, SC, SD, TN, TX, UT, VA/DC, *WA, WI & WY only).

Our Department of Defense contract requires US citizenship and a favorably adjudicated DOD background investigation for this position.

Veterans, Reservists, Guardsmen and military family members are encouraged to apply!

Job Summary

The IT Delivery Lead will manage the delivery of IT projects and services. You will be responsible for planning, coordinating, and overseeing the execution of IT projects, ensuring that they meet the quality, scope, budget, and timeline requirements. You will also be the main point of contact for the clients, stakeholders, and internal teams, providing regular updates, feedback, and guidance. You will also be involved in SOW's, proposal writing, and contract negotiation. Collaborates with Project Managers and Scrum Masters (both IT and other departments), vendors and other partners who have accountabilities for project execution. Monitors cost, schedule, and technical performance of component projects and operations, while working to ensure the ultimate success of the project/projects. Determines and coordinates the sharing of resources among their assigned projects to optimize outcomes. Interface with stakeholders, including external stakeholders. Functions as an advocate to support higher-level management priorities. Provides leadership, direction, and guidance to their teams and direct reports. Provide regular status updates to IT leadership.

Education & Experience


• If supporting TRICARE contract, must be a U.S. Citizen
• If supporting TRICARE contract, must be able to receive a favorable Interim and adjudicated final Department of Defense (DoD) background investigation
• 7+ years of related and progressive experience combining IT delivery or support, solutions implementation, project management and team leadership
• 5+ years managing projects and/or project portfolios demonstrating experience in one or more project management processes: Agile/scrum master, Kanban, or waterfall
• Bachelor's degree in Computer Science, Business Administration or related field or equivalent experience


• Project Management Professional (PMP) certification
• 2+ years' experience working with cloud Infrastructure and service delivery
• Familiarity with DevSecOps processes, toolsets and automated deployment best practices
• Familiarity with basic networking concepts and how they apply in cloud environments

Key Responsibilities

• Lead and manage the delivery of IT projects and services for clients, ensuring that they meet the quality, scope, budget, and timeline requirements.
• Coordinate and communicate with the clients, stakeholders, and internal teams, providing regular updates, feedback, and guidance.
• Manage the project risks, issues, dependencies, and changes, and escalate them as needed.
• Ensure that the project deliverables are aligned with the client's expectations, requirements, and standards.
• Facilitate the project meetings, workshops, and reviews, and document the outcomes and action items.
• Provide coaching, mentoring, and support to the project team members, and foster a collaborative and positive work environment.
• Contribute to the business development, proposal writing, and contract negotiation activities.
• Stay updated with the latest IT trends, best practices, and technologies, and apply them to the project delivery
• Participate and/or lead large or complex technical projects
• Identify and remove roadblocks whenever possible to support the timely delivery of project tasks, governance standards, processes and metrics.
• Ensure projects/programs are defined, tracked and communicated in a consistent and effective manner.
• Incorporate effective change and risk management controls.

• Partner with IT and business leadership and other key stakeholders to define opportunities, to identify and prioritize projects based on predefined criteria (return on investment, productivity, compliance).
• Direct project/program managers with business case development.
• Ensure projects within IT portfolios/programs are delivered on time, within budget, and within quality standards.
• Perform other program/project management duties as assigned.
• Regular and reliable attendance is required.


Coaching / Training / Mentoring: Actively foster actions required for desired business outcomes through ongoing constructive feedback.

Communication / People Skills: Ability to influence or persuade others under positive or negative circumstances; adapt to different styles; listen critically; collaborate.

Computer Literacy: Ability to function in a multi-system Microsoft environment using Word, Outlook, TriWest Intranet, the Internet, and department software applications.

Coping / Flexibility: Resiliency in adapting to a variety of situations and individuals while maintaining a sense of purpose and mature problem-solving approach is required.

Creativity / Innovation: Ability to develop unique and novel solutions to problems; view change as necessary.

Independent Thinking / Self-Initiative: Critical thinkers with ability to focus on things which matter most to achieving outcomes; commitment to task to produce outcomes without direction and to find necessary resources.

Multi-Tasking / Time Management: Prioritize and manage actions to meet changing deadlines and requirements within a high volume, high stress environment.

Problem Solving / Analysis: Ability to solve problems through systematic analysis of processes with sound judgment; has a realistic understanding of relevant issues.

Team-Building / Team Player: Influence the actions and opinions of others in a positive direction and build group commitment.

Technical Skills: Knowledge of the technology impacts on business strategic direction enabling definition and integration of technical plans supporting the enterprise business functions; knowledge and expertise in project/program management methodologies and tools to include Agile; experience with product/solution/system lifecycles; expert knowledge of system servers and data network; knowledge of traditional telephony principals and support; knowledge of Microsoft enterprise software, server principals and support; knowledge of HP enterprise products and services: knowledge of data communication and network architectures, design, and support; proficient with Microsoft Project, Project Server, Visio, and SharePoint Services.

Working Conditions

Working Conditions:

• Works in a standard office environment, with limited travel
• Works non-regular hours as required
• Department of Defense security clearance required

Company Overview

Taking Care of Our Nation's Heroes.

It's Who We Are. It's What We Do.

Do you have a passion for serving those who served?

Join the TriWest Healthcare Alliance Team! We're On a Mission to Serve®!

Our job is to make sure that America's heroes get connected to health care in the community.

At TriWest Healthcare Alliance, we've proudly been on that important mission since 1996.

DoD Statement

Our Department of Defense contract requires US citizenship and a favorably adjudicated DOD background investigation for this position.


We're more than just a health care company. We're passionate about serving others! We believe in rewarding loyal, hard-working people who are willing to learn as they grow. TriWest Healthcare Alliance values teamwork. Join our team, fulfill your responsibilities, and you may also be considered for frequent pay raises, overtime opportunities to earn even more, recognition and reward programs, and much more. Of course, we also offer a comprehensive and progressive compensation and benefits package that includes:

  • Medical, Dental and Vision Coverage

  • Generous paid time off

  • 401(k) Retirement Savings Plan (with matching)

  • Short-term and long-term disability, basic life, and accidental death and dismemberment insurance

  • Tuition reimbursement

  • Paid volunteer time

*Annual base salary for Colorado, Hawaii, Washington D.C. and Washington State residents: Approximately $142,000 depending on experience*

Equal Employment Opportunity

TriWest Healthcare Alliance is an equal employment opportunity employer. We are proud to have an inclusive work environment and know that a diverse team is a strength that will drive our success. To that end, TriWest strives to create an inclusive environment that cultivates and supports diversity at every organizational level, including hiring and retaining a diverse workforce, and we highly encourages candidates from all backgrounds to apply. Applicants are considered for positions without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or any other consideration made unlawful by applicable federal, state, or local laws.

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