Support Engineer III - End User Computing at Valassis Communications, Inc.
Posted in Software 30+ days ago.
This job brought to you by eQuest
Location: San Francisco, California
Valassis is a leader in intelligent media delivery, providing over 15,000 advertisers proven and innovative media solutions to influence consumers wherever they plan, shop, buy and share. By integrating online and offline data combined with powerful insights, Valassis precisely targets its clients’ most valuable shoppers, offering unparalleled reach and scale. We continue to harness the innovative, entrepreneurial spirit on which this $2.3 billion company was built in 1970.
The primary role of the Support Engineer - End User Computing will be to provide desktop/laptop/tablet/MAC support, VDI/Altiris/BigFix/WDS/Casper management and operational support assistance; this involves the planning, implementation, documentation and delivery of new technologies and refreshing existing. Engagement will be expected during all production issues and problem management. A solid foundational knowledge of Casper, VDI, Altiris/WDS/SCCM (Imaging and Software Automation) and BigFix/WSUS/patching and supporting technologies is expected. Achieve excellent service availability by ensuring standard initial build, ongoing maintenance, procedures and monitoring of the end user technologies environment is undertaken effectively. Additionally, to ensure first class support and problem resolution is given in achieving this goal.
7+ years of experience in end user computing technologies and support in a large scale fast moving environment (2000+ users).
7+ years in computer operations or second level support
Excellent experience with creating and deploying images, scripting, building software packages and patch deployment
Excellent End User Computing support, administration and architecture skills
Fluent with Apple products since 95% of the local office uses Mac
Proficiency in all currently supported Windows and MacOS platforms
Solid experience installing and troubleshooting Windows and Mac operating systems and products
Firm understanding of network and infrastructure topologies.
Experience using an ITSM system to track incidents, changes, and problems
Strong technical expertise in Voice Communications, VOIP, audio-video and video conferencing support
Solid Mobile Device Management skills
Active Directory (multi-forest) \ SCOM and PowerShell \ Advanced scripting
Must have ability to diagnose and solve problems while maintaining professionalism and courtesy.
Be able to demonstrate commitment to exceptional client service.
Excellent interpersonal and communication skills, verbally and in writing.
Excellent analytical, organizational and project management skills.
Be able to adhere to HCHC technical and operational procedures and policies.
The necessary interpersonal skills to effectively interact and communicate throughout the IT organization with individuals of varying technical abilities.
Self-motivated, enthusiastic, approachable and people oriented.
Demonstrated ability to operate in highly matrixed environment
Available to work on-call as needed for critical severity tickets.
Available to work on-call as needed to support high priority projects.
Harland Clarke Holdings, to include its affiliated and subsidiary companies (Harland Clarke, Valassis, Scantron, NCP Solutions, NCH Marketing Services, Clipper Magazine), is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.
Applicants who have disabilities may request that accommodations be made in order to complete the selection process by contacting our Recruiting Coordinator at .