Our Clerk IV Scan Operator will provide routine clerical services using standard and specialized equipment and document quality assurance through specialized computer commands.
Characteristics and Responsibilities
Scan documents on IBML or other Scanning equipment, rectifies problems manually and automated
Quality Assurance and/or verification of claim documents.
Re-scanning of documents at QC Stations
Perform uploading of claim documents and attachments captured by imaging systems to the mainframe.
Performs daily maintenance on various Image Central equipment.
Prepare documents for scanning.
Sorts and routes documents to appropriate departments
Perform various clerical tasks requiring some diversity and application of established procedures.
Identify and prep specified internal and external departmental documents in proper order according to established guidelines.
Use computer to obtain additional claim/document information as needed.
Use computer to navigate/search the training manual for procedures.
Prepare and file documents for processing according to defined procedures.
Pick up work from various workstations.
Shrink wrap pallets of boxed claims/documents for shipping. Transport pallets utilizing hand jacks to designated location.
Maintain an organized workspace while keeping supplies stocked.
Meet department requirements for quality based on weekly audits and quantity performances against Reasonable Expectancy (RE).
Anticipate, participate and make recommendations in changing conditions.
Adhere to all safety guidelines.
Comply with System security requirements contained in the WPS Information Systems Policy which include the appropriate use of hardware and software and ensuring confidentiality of assigned password(s).
Comply with all WPS policies and procedures, which include maintaining confidentiality of information.
Experience using personal computer with basic keyboarding skills
Ability to learn divisional program requirements, multifaceted tasks, mail processing procedures, and office equipment, and maintenance procedures
Have knowledge regarding the preparation and processing of incoming mail.