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Customer Service Representative/In-Bound Sales at Land O'Lakes

Posted in General Labor 30+ days ago.

This job brought to you by eQuest

Type: Full-Time
Location: ARDEN HILLS, Minnesota

Job Description:

The agriculture and food industries are growing fast. With a variety of positions in a lot of different places, Land O’Lakes has just the job for you. Land O'Lakes, Inc., ( one of America's premier agribusiness and food companies, is a member-owned cooperative with industry-leading operations spanning the spectrum from agricultural production to consumer foods. With 2015 annual sales of $13 billion, we manage some of the most respected brands including LAND O LAKES® Dairy Foods, Purina Animal Nutrition and WinField Solutions. To all the big thinkers, the leaders, future leaders, change makers, hard workers and everyone with a passion for doing something meaningful—we want you on our team. Land O'Lakes is an Equal Opportunity Employer (EOE) M/F/Vets/Disabled. Land O’Lakes, Inc. enforces a policy of maintaining a drug-free workforce, including pre-employment substance abuse testing.

Nutra Blend LLC is an industry leader in manufacturing and distributing quality vitamin, trace mineral, micro-ingredients, and antibiotic premixes for the feed industry.


Customer Service responsibilities include but are not limited to:
Field inbound/outbound calls; place daily solicitation calls to customers
Manual entry of orders in NetSuite - Order accuracy and freight methods Invoicing – investigate billing errors, short pays, long shipped, non-invoiced, and damage claims
Enroll, leverage, and facilitate NBCRP program to customers
Promote and enroll customers in using the On-Line ordering system – maintain online ordering system maintenance
Research backorders – contact customer for disposition of backorders
Coordinate with internal departments for add-ons, and/or rush orders
Introduce new products and new promotions to customers
Send out product offerings (blitz), specification sheets, MSDS, and copies of tags, pick tickets, and invoices
Responsible for learning sales techniques and reporting daily information
Reporting is done through NetSuite
Responsible for becoming familiar with and using the NB Basket Analysis report to assist assigned Sales Rep
Responsible for coordinating with assigned Sales Rep on how to best service and grow area
Follow up on all orders to ensure on time and complete delivery on Sales Orders
Required (Basic) Experience & Education: 
High school Diploma/GED or higher
1 plus years of Customer Service experience
Proficient in MS Office (Word, Excel)
Preferred Experience & Education:
Call center/telephone related Customer Service work
In bound sales experience
Required Competencies & Other Skills: 

  • This position requires organization skills and time management skills 

  • Must be able to multi-task and be able to have 4 or 5 things/projects going on at one time

  • Strong communication (written and verbal) skills

  • Must be a Team Player


EOE M/F/Vets/Disabled. Land O’Lakes, Inc. enforces a policy of maintaining a drug-free workforce, including pre-employment substance abuse testing.